What are the responsibilities and job description for the Help Desk Trainee position at First Soft Solutions LLC?
This position is open only to candidates who are U.S. Citizens or Green Card holders. No visa sponsorship or third-party candidates will be considered.
Job Description
The Help Desk Trainee will provide entry-level technical support within an IT environment, assisting users with hardware, software, and system-related issues. This role focuses on maintaining smooth day-to-day IT operations, delivering timely support, and ensuring a high level of customer service.
Key Responsibilities
Job Description
The Help Desk Trainee will provide entry-level technical support within an IT environment, assisting users with hardware, software, and system-related issues. This role focuses on maintaining smooth day-to-day IT operations, delivering timely support, and ensuring a high level of customer service.
Key Responsibilities
- Provide Level 1 technical support for desktops, laptops, and peripherals
- Troubleshoot basic hardware and software issues
- Install, configure, and update operating systems and applications
- Support and maintain printers, scanners, and office equipment
- Assist users with login issues, password resets, and access requests
- Respond to help desk tickets, emails, and phone inquiries
- Perform data entry and maintain accurate IT records/documentation
- Escalate unresolved or complex issues to senior IT staff
- Maintain IT inventory and asset tracking
- Ensure a professional and customer-focused support experience
- 0 2 years of experience in IT support, help desk, or related role
- Internship or entry-level IT experience is acceptable
- Associate s or Bachelor s degree in IT, Computer Science, or related field (preferred)
- Relevant certifications (e.g., CompTIA A ) are a plus
- Strong willingness to learn and grow in IT support
- Basic knowledge of:
- Windows Operating Systems (Windows 10/11)
- Microsoft Office Suite (Outlook, Word, Excel)
- Familiarity with:
- Desktop/laptop troubleshooting
- Printer installation and support
- Basic networking concepts (IP, connectivity issues)
- Exposure to help desk/ticketing systems (ServiceNow, Jira, etc.) is a plus
- Ability to install and configure standard software applications
- Strong communication skills (verbal & written)
- Customer service-oriented mindset
- Good problem-solving ability
- Attention to detail and organizational skills
- Ability to multitask and work in a structured environment