FT Retail Management Trainee Floating

Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. *Data from resume cannot be downloaded into application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.

Summary

First Security Bank is seeking a professional, energetic and team-oriented individual to join our team as a Retail Management Trainee! If this is you and you want to join a dynamic team who is passionate about serving our Arkansas community, then you should apply!

This individual will gain foundational skills for an entry-level management role in retail banking. Over the course of this one-year program, the trainee will learn how to champion First Security Bank’s leadership responsibilities as presented at Bank Better University: Leadership Training. Trainee will gain a solid understanding of retail management skills by participating in hands-on training related to branch operations, compliance, and sales performance of the branch. They will also be required to attend various leadership and procedural training classes. This position requires employees to work on-site and the ability to travel/float between branches within designated market.

QUALIFICATIONS |EDUCATION | EXPERIENCE | SKILLS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within are representative of the knowledge, skill, and/or ability required.

• Candidates must be at a minimum, 18 years of age.
• High School Diploma or general education degree (GED) required.
• Post Secondary education preferred.
• The completion of Retail checklists through Supervisor level within 1 year will be required.
• Demonstrated ability to successfully train employees, set goals and provide direction.
• Reliable transportation and the ability to travel between branches and/or work related training is required.
• Proficiency with Outlook, Word, typing, 10-key and utilization of the internet is required.
• Willingness to demonstrate Core 5 values with customers and coworkers.
  
  

HOURS OF AVAILABILITY: Regularly Scheduled Hours/Week: 40 hours per week | Monday - Friday: 8:00am - 5:30pm | Rotating Saturdays 8:30am-12:30pm | *Extended working hours may be required.

Personnel

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Observe and glean knowledge from experienced retail management team.
• Create a positive working environment that facilitates exceptional service, expanding profitable relationships and employee engagement.
• Support and promote an environment that provides a level of care that makes customers feel welcomed, significant, and engaged.
• Empower banking center team to take ownership of achieving personal and banking center goals.
• Learn to manage and schedule duties for the retail staff and conduct weekly huddles to keep staff informed of pertinent changes to operational and/or company policies and procedures.
• Learn to serve as a communication link between departments and leadership to ensure the team is informed and understands directives, bank financial performance, initiatives, and other pertinent information.
• Learn to instill continuous professional growth and foster esprit-de-corps among the staff by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing policies, procedures, and productivity standards.
• Adapt to various management styles to best fit the situation and be comfortable with frequent change, delays, or unexpected events.
• Become familiar with First Security Bank Handbook and administrative employee policies.
  
  

Operations

• Frequently perform all essential Retail duties and ensure these duties are followed by retail staff, in accordance with written policies and procedures.
• Provide and ensure that customers receive exceptional service, and that staff execute operational excellence that meets our ethical, responsive, and innovative expectations.
• Be familiar with physical security equipment and enforce security procedures to protect the team and banking center against robbery and other criminal acts. Report any security concerns to the company's Security team.
• Ensure audit controls are followed to protect the Bank from unnecessary risk and exposure, and Retail Banker/Banking Center Audits are timely completed every month.
• Support compliance with regulatory guidelines such as, but not limited to, Bank Secrecy Act, Regulation CC, Regulation E, and Fair Lending practices.
• Review Fraudulent transactions and suspicious activities identified by team members, adhering to SAR and CTR requirements.
• Monitor wire transfers initiated by team members for accuracy.
• Learn to resolve customer complaints which are beyond the scope of other banking center personnel. Discuss and communicate complex and sometimes sensitive subjects with clarity and tact.
• Assist with reviewing daily reports and resolving any outstanding account maintenance issues tracked by banking center personnel.
• Work with management to develop banking center objectives and the specific programs necessary to achieve them.
• Complete special requests by redeeming U.S. Savings Bonds, closing accounts, taking orders for checks, exchanging foreign currencies, completing safe-deposit box procedures, and providing account printouts and advanced research, copies, and referrals.
  
  

Business Development

• Become familiar with products and services offered through other lines of business. Become familiar with Cash Management products to ensure the retail team receives proper training to demonstrate their abilities to sell and cross-sell products.
• Focus on building and maintaining customer relationships by participating in community outreach and activities. Enhancing the bank’s image and developing additional business and referral sources.
• Constantly communicate and exchange information with external and internal customers. Executing operational excellence by meeting quality service requirements, connecting through Bank Better experiences, and delivering 2nd Mile Service.
  
  

Additional Duties & Responsibilities

• Adhere to strict privacy regarding customer account information. Maintain customer confidence and protect bank operations by keeping information confidential.
• Operate computer software and equipment, telephone, scanner and copier. Proficiency with Bankway software will be required.
• Able to hold a valid driver's license, have access to reliable transportation for arriving to work on time, work on-site at assigned location, and a willingness to extend working hours when necessary.
• Attend various Retail and leadership training classes, as assigned by management, and incorporate these essential skills and responsibilites.
• Additional duties may be assigned by management.
  
  

SUPERVISORY RESPONSIBILITIES: This position will have no direct supervisory responsibilities. Part of the training process will include their observation of the manager making both minor and major decisions in the workplace. They will learn how to discipline and evaluate employees’ performance for all retail staff. Ability to rapidly assess any situation, weigh the pros and cons of various approaches, and make an educated and informed decision.

Soft Skills

Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback and generate trust.

PHYSICAL DEMANDS

Possess sufficient mobility to work in a standard office setting. Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents and/or office equipment. Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing; while occasionally stooping, kneeling or crouching. The employee must have the ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in-person and over telecommunications. Have near/far visual acuity to identify customers, currency and reading materials in printed or electronic format. The employee must occasionally lift and move up to 50 pounds. Ability to hold a valid driver's license with access to a vehicle that can be used for business travel purposes.

The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

MENTAL DEMANDS

The duties of this position require strong independent problem-solving skills to manage multiple projects and their accurate and timely completion. Able to interact with and lead others in a calm and patient manner; maintaining confidentiality and professionalism in all situations. Able to analyze information, evaluate options, and make sound judgements in a timely manner. Strong mathematical competency related to currency including, adding, subtracting, multiplying, and dividing whole numbers, fractions and decimals. This position also requires the ability to read and interpret documents, draft instructions or presentations and articulate complex information in written or oral form.