Retail Banker

This job was posted by https://www.arjoblink.arkansas.gov : For more

information, please see: https://www.arjoblink.arkansas.gov/jobs/4456452

Under the supervision and guidance of assigned training personnel;

accepts and processes transactions from the bank\'s customers by

personal contact, mail, and night deposit. Become knowledgeable in

identifying customer needs, service accounts, explain financial products

and help resolve customer issues. \*Cross train to perform customer

services, such as opening new accounts, establishing direct deposit

accounts, opening retirement accounts and providing efficient and

quality customer service.

Essential Duties And Responsibilities

Training consists of learning and developing the essential duties listed

Below

• Maintain strict privacy regarding customer account information.
  
  

Maintain customer confidence and protect bank operations by keeping

information confidential.

• Provide customers with exceptional customer service and execute
  
  

operational excellence. In person: Greet every customer with a

smile, maintain eye contact, call them by name, stay connected in

conversation and let them know they are appreciated. When on the

telephone: Speak with a smile, call them by name, stay connected in

the conversation and let them know they are appreciated.

• Process deposits, withdrawals, cash advances, issue Cashier\'s
  
  

Checks, and cash checks, securing proper identification and

following teller policies and procedures. Examine checks deposited

and determine proper funds availability based on regulation

requirements and complete hold notices. Identify counterfeit

currency. Ability to use mathematical skills using money (add,

subtract, multiply and divide numbers) will be required.

• Visually review customer transactions verifying necessary
  
  

information.

• Count and balance cash using Retail Banker platform. Buy and sell
  
  

currency from the vault as necessary, ensuring that Retail Banker

drawer cash limits are not exceeded. Scan all proof work through

branch capture machine.

• Receives mortgage, consumer, and other loan payments.
• Ability to articulate effectively with customers by answering
  
  

questions in person or on telephone and refers customers to other

bank services as necessary. Constantly communicate and exchange

information with external and internal customers and must be able to

exchange accurate information in these situations. Ability to use

common sense understanding in order to carry out detailed written or

oral instructions.

• Promote bank services and products following appropriate
  
  

cross-selling procedures or directing client to appropriate bank

personnel. Refer customers to the proper department for issues that

cannot be resolved at the transactional desk. Ability to read and

interpret documents and write routine correspondence via MS Outlook.

• Adhere to daily opening and closing procedures. Follow prescribed
  
  

security and safety measures. Secure coin and currency at closing

ensuring that cash drawers and safes are locked in vault.

• Maintain currency and coin supply as prescribed by bank policy.
  
  

Manually count, verify and strap currency. Process coin by selling

to the vault in accordance with cash limit and coin policy. Lifting

of coin and currency up to 50 pounds as needed.

• Assist with night deposits, mail deposits and ATM deposits as
  
  

needed.

• Maintain customer confidence and protects bank operations by keeping
  
  

information confidential.

• Complete Currency Transaction Report (CTR) and Suspicious Activity
  
  

Report (SAR) as needed. Detect and inform the Bank Secrecy Act

Officer of any activities that appear to be suspicious, or that

involve fraud, insider abuse and/or other activities where a SAR

should be considered as needed.

• Inf rm Banking Center Manager and/or Retail Operation Manager of
  
  

department activities and of any problems, concerns or outages

exceeding \$50.00.

• Assist internal customers (other personnel) and executive management
  
  

as requested.

• Admitting customers to their safe-deposit boxes.
• Identify Fraudulent transactions, review current concerns with
  
  

management and become well-informed on new suspicious activities.

• Provide quality service by answering questions, telephone inquiries,
  
  

and provide information on bank services. Handle or provide

assistance to other Retail Bankers with unusual transactions and

answer difficult customer inquiries.

• Assist with resolving Retail Banker outages and research to resolve
  
  

discrepancies.

• Obtain training and become proficient in executing Wire Transfers.
  
  

Operate computer, keyboard, telephone, scanner and copier. Computer

skills including basic knowledge in MS Office Outlook, typing, 10 key

and the internet. Retail Banker will use money counter and drive thru

tube. Proficiency with internal bank software will be required.

Must be able to arrive at work on time, work on site and work

cooperatively with other co-workers.

Complete all on-line compliance Teal Training courses timely.

By end of Teal Training period, will have completed the eight *Teller

Expectations* Module through Teal Academy.

Attend FSB Retail Banker Training School *Preferred*

Additi