SBL Portfolio Servicing Specialist

Perform a critical role in support of the Small Business Lending (SBL) Department. Responsible for the servicing and portfolio management of all SBA loans as well as providing exceptional customer service to internal and external customers.

May perform any or all of these functions:

• Interacts with customers and business partners to answer technical questions about the status and handling of customer accounts (billing, payments, disbursements, and payoffs) while maintaining a high degree of courtesy and professionalism.

• Continually provides and receives cross-training in multiple areas within loan servicing in order to provide support when needed.

• Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.

• Maintains properly documented loan information and collateral in bank systems.

• Performs account maintenance and support on all customer files.

• Perform necessary maintenance with appropriate approvals to SBA loans.

• Assistance in servicing, liquidation and work-out of SBA guaranteed loans (SBA Guaranty Purchase Packaging).

• Collect all borrower annual financial statements, update expired insurance, follow up on past due taxes, contact borrowers once per quarter for Problem Loan Status Report.

• Responsible for being compliant with all regulations and compliance requirements pertaining to job function.

• Performs other duties and projects as assigned.
• High School Diploma or equivalent required.

• Bachelor’s degree in Business, Finance, Accounting or relevant field, or equivalent related experience preferred.

• 3 (5 preferred) years commercial loan servicing, portfolio and documentation management experience required (specific SBA experience is preferred but not required).

• Strong attention to detail.

• Understanding of commercial loan documentation.

• Exceptional communication, customer service and interpersonal skills.

• Flexibility and adaptability.

• Good listening skills and coachability.

• Strong collaboration skills.

• An ability to problem-solve and think proactively.

• Excellent technical and computing skills, including proficiency in the following:

o Horizon XE Operating Platform (preferred, but not required)

o Sageworks Analysis (preferred, but not required)

• Credit Analysis experience preferred.

First Savings Financial Group, Inc. is the holding company for First Savings Bank. First Savings Bank has sixteen offices in the Indiana communities of Clarksville, Jeffersonville, Sellersburg, New Albany, Georgetown, Corydon, Lanesville, English, Leavenworth, Marengo, Montgomery, Odon and Salem. Our mission is to create a higher quality of life for our customers, our employees, our community and our shareholders. We are committed to building customer relationships, conducting business with integrity, providing the best customer service and we count on our employees to deliver that outstanding service. We encourage an environment that supports teamwork, collaboration and cooperation. Career opportunities are available to individuals who want to be a part of our continued success and we value a diverse workforce. We also provide an excellent benefit package.

Equal Opportunity Employer Minorities, Women, Disabilities, Veterans