Operations Clerk

Position Summary

Ensures compliance with bank policies, regulatory requirements, and security procedures while maintaining the confidentiality of customer information. Serves as a resource for operational support, assists with fraud prevention efforts, and contributes to the efficient daily operation of the bank's deposit, digital banking, and card services functions.

Qualifications

• High school diploma
• Sound judgment with analytical and critical thinking capabilities
• Exceptional attention to detail
• Professional telephone etiquette
• Clear and effective written and verbal communication
• Commitment to delivering exceptional customer service
• Well-developed organizational and prioritization capabilities
• Proficient with Microsoft Windows, Microsoft Office applications, and electronic file management systems
• Capability to balance multiple assignments with accuracy and efficiency in a fast-paced environment
• Dependable, punctual, and dedicated to meeting responsibilities
• Discretion in handling confidential customer and financial information
• Flexibility to adapt to evolving regulations, procedures, and technology
• Self-motivated while also contributing effectively as a team

Essential Duties & Responsibilities

Deposit & Operational Processing

• Data input and review
• Transaction processing, file creation, and account maintenance
• Document imaging
• Review various reports
• Process and review exceptions, adjustments, and operational discrepancies
• Account reconciliation

Digital Banking & Card Services

• Debit card maintenance
• Digital Banking management

Customer & Department Support

• Perform complex duties in assisting customers with account inquiries, research, or issues
• Intranet maintenance

Technology & Systems Support

• Management of numerous computer programs
• Assist with implementation, testing, and maintenance of banking software and technology systems
• Assist IT Manager with maintaining and troubleshooting network and banking equipment
• Minor Network Administrative tasks

General Responsibilities

• Perform other duties as assigned by management

Strongly Recommended

• Customer service experience
• Knowledge of core banking functions
• Knowledge of banking laws and regulations
• Familiarity with basic computer and application troubleshooting

Pay: $18.00 - $21.00 per hour

Expected hours: 34.0 – 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18 - $21