Care Coordinator- HR Resources Specialist

The Human Resources Specialist supports the day-to-day operations of the HR department to ensure smooth, compliant, and compassionate processes across hiring, onboarding, recordkeeping, employee support, and field operations. This role plays a vital part in creating a strong caregiver experience, coordinating communication between clients and caregivers, assisting with in-home assessments, and reinforcing the standards and mission of FirstLight Home Care.

Essential Duties

As the Human Resources Specialist you are responsible for:

• Assisting with the caregiver recruitment and hiring process, including application intake, background checks, phone screens, interviews, and reference checks.

• Conducting caregiver onboarding, orientation, and training sessions.

• Maintaining and updating employee files and records related to compensation, benefits, attendance, performance, and terminations.

• Managing employee and payroll data in internal systems.

• Ensuring compliance with FirstLight Home Care policies and all applicable federal and state labor laws.

• Providing continued training, support, and communication to caregivers.

• Participating in quality assurance reviews and internal service evaluations.

• Assisting with in-home client assessments, reassessments, and service visits as needed.

• Coordinating communication between clients, families, caregivers, and office staff to ensure continuity of care and timely issue resolution.

• Supporting caregiver scheduling changes, shift coverage, and service updates in collaboration with Care Coordinators.

• Handling monthly on-call duties and routing incoming calls to appropriate team members.

• Assisting in general office duties, including but not limited to supporting Care Coordinators with schedule management and client/caregiver communications.

• Performing other duties as assigned to support agency operations.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently uses hands or fingers to handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The work environment is primarily in an office setting and/or indoors in a resident’s home and may involve potential exposure to illness and/or bodily fluids. The noise level in the work environment is usually moderate.

Job Type: Full-time Exempt

Compensation & Benefits

• 401(k) with company matching (after eligibility criteria are met)

• Paid time off per company policy

• Access to company phone, and computer

• Professional development opportunities

Schedule:

• Monday to Friday

• 8:30 a.m. -5:00 p.m.

• Scheduled On-call duty, one week per month

Education:

• Bachelor's (Preferred)

Experience:

• Home Care/Healthcare: 2 years (Preferred)

Work Location: In person, Louisville, KY and surrounding counties