Vice President, Payment Operations

About the Position:

As the Vice President, Payment Operations you will play a critical role in managing and overseeing payment-related activities, ensuring operational efficiency, regulatory compliance, and a high level of customer service. You will provide leadership, direction, and guidance to assist the Bank in achieving its operational objectives while leading the payment operations team, managing operational and fintech-related payment processes, and driving continuous improvement initiatives.  

What You Will Do:

• Partner with leadership to translate strategic business objectives into the Bank’s daily operations by developing the appropriate organizational structure, building the team, assuring ongoing training for excellence and maintaining a high focus of collaboration that translates into customer satisfaction
• Manage and lead the Payment Operations team, including hiring, training, performance management, coaching, and fostering a culture of continuous improvement
• Manage and oversee the department to ensure the timeliness of all functions including wire transfers, ACH file processing, real time payments, card support, returns, RDC and mobile capture
• Oversees all payment activity with fintech partnerships, including monitoring and reporting of wires, ACH, and real time payments. 
• Maintain the ACH Risk Module with the Federal Reserve   
• Coordinate the onboarding of fintech partnerships to ensure seamless payment operations, including management of all Federal Reserve related activity with routing numbers
• Perform risk assessments of fintech activity with respect to payment operations and ensure risk is maintained within the Bank’s risk appetite
• Manage functions with the Federal Reserve to ensure timely processing of all payment functions
• Develop and maintain departmental procedures and recommend policy enhancements to manage risk, improve operational controls, increase efficiency, etc.
• Ensure compliance with all applicable laws and regulations (e.g., Reg E, BSA, NACHA rules, Reg. D, state laws, subpoenas, levies, garnishments, court orders, escheatment, B-notice, W-9 compliance)
• Participate as a member in appropriate committees and ensure that they meet their obligation to the Board as described in various policies
• Develop, maintain and monitor selected management information systems/reports
• Effectively communicate with and manage internal and vendor relationships in support of the Bank’s operations
• Identify and implement technologies and software solutions that improve efficiency, enhance monitoring capabilities, and support operational objectives  
• Assist with payment modernization initiatives, such as FedNow, real-time payments, and other digital growth objectives
• Ensure the Bank maintains robust plans and capabilities to continue essential payment functions in the event of disruption or disaster
• Perform other duties as assigned

What We’re Looking For: 

• A minimum of eight years of relevant experience as well as applicable education and training in business, finance, payments, banking or a related discipline
• Demonstrated leadership and administrative experience managing teams and complex operations
• Extraordinary attention to detail and strong analytical skills
• Demonstrated organizational skills to successfully manage multiple tasks and deadlines
• Proven ability to establish sound systems and controls
• Excellent written and verbal communication skills
• Thorough knowledge of banking regulations and procedures
• Demonstrated administrative and management experience
• Interpersonal skills to interact positively and effectively with all levels of employees, management, and third parties
• Ability to identify issues and opportunities, independently assess options, recommend solutions and execute implementation plan
• Drive to stay abreast of latest banking payment trends and technologies
• Excellent computer and technical skills, specifically with the Microsoft Office Suite

Working Conditions/Demands:

• Professional office setting. 
• Primarily sedentary position requiring long periods of time working at a computer. 
• Must be able to move throughout the office and buildings to obtain or relay information. 
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Who Are We? 

We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since. 

We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see. 

Why Join Us?  

At First Internet Bank, our workplace is built around people. Guided by four core competencies—Collaborate to Win, Adapt with Agility, Decide for Impact, and Put People First—we’ve created an environment where individuals feel empowered, supported, and inspired to do their best work. This commitment to collaboration and growth has earned meaningful recognition, including being named a Top Workplace multiple times and one of the Best Banks to Work For. We’re proud of these honors because they reflect what matters most to us: our team.

This culture comes to life at our 175,000‑square‑foot headquarters in downtown Fishers, designed with our people in mind. Inside, you’ll find thoughtfully designed workspaces, an onsite fitness center and The Backyard, our 18,000‑square‑foot open‑air deck with fire pits, covered pergolas, a waterfall, and plenty of greenery for stepping away and recharging. Add free snacks, soft drinks, beer on tap, unlimited volunteer time off, continuous education opportunities for development and regular team events, and you’ll find plenty of ways we support connection and a great workday.

Our benefits package includes the following and so much more:

• Medical, Dental, and Vision Insurance for Full-Time employees - Eligibility begins on day one of employment
• 401(k) Retirement Plan with Generous Match for Full-Time and Part-Time employees - Eligibility begins on day one of employment
• Professional Development Reimbursement
• At Least 3 Weeks Paid Vacation Annually - For New Employees, Paid Vacation is Adjusted Based on Start Date
• Eleven Paid Holidays
• Paid Volunteer Time
• Annual First Internet Bank-branded merchandise allowance

Equal Opportunity Employer - Women, Minorities, Veterans and Individuals with Disabilities

If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy. Click here to read more.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). Click here to read more.