SBA Special Assets Administrator

About the Position:

As the SBA Special Assets Administrator, you will provide administrative and operational support to the Special Assets team in the ongoing handling, monitoring, and resolution of delinquent, non-performing, or otherwise adversely classified SBA loans within the First Internet Bank portfolio. Your role will focus on coordinating workflow, maintaining documentation, completing required system updates, and preparing routine packages and correspondence that supports the workout and liquidation process. You will help ensure timely, accurate, and compliant file maintenance across internal systems and in submissions to the SBA, while coordinating with internal partners and external vendors to support portfolio objectives as defined by management.

What You Will Do:

• Provide administrative support to Special Assets Officers throughout the workout and liquidation lifecycle, including tracking deadlines, deliverables, and follow-ups.
• Coordinate intake/transfer logistics for credits moving into Special Assets, including obtaining required documents, organizing electronic files, and initiating internal checklists.
• Maintain accurate and complete loan files by indexing, scanning, uploading, and organizing documents (correspondence, financials, collateral, insurance, legal filings, and vendor invoices) in accordance with internal procedures.
• Prepare routine correspondence, notices, and borrower/guarantor communications as directed (e.g., document requests, reservation of rights letters, status updates, payoff request routing).
• Coordinate with external vendors (attorneys, appraisers, brokers, title companies, closing agents, auctioneers, property managers, and other third parties) to request quotes, order services, gather reports, and confirm receipt of deliverables.
• Support liquidation and recovery administration by tracking collateral actions, key dates (sale/auction, eviction, court dates), and required approvals; maintain logs and status reports for assigned portfolio segments.
• Enter, update, and reconcile loan, collateral, and event data within the Special Assets module in PCFS Loan Manager and/or nCino to ensure accurate servicing and reporting.
• As directed, assemble documentation packages for SBA submissions (e.g., Purchase Demand Kits, CPC Expense Requests, litigation support materials, wrap-up documentation), ensuring completeness, correct formatting, and required approvals prior to submission.
• Track and process vendor invoices and expense documentation related to workout and liquidation activity; route for approval and assist with CPC-eligible expense documentation as needed.
• Prepare and distribute internal tracking and status reports related to delinquency, workout activities, liquidation milestones, and recoveries, using data from loan systems and spreadsheets.
• Schedule and coordinate meetings, calls, and file reviews; prepare agendas, compile documents for discussion, and capture/route follow-up items.
• Assist with audit readiness by supporting file quality control checks, tracking exceptions, and confirming required documentation is present for internal/external reviews.
• Maintain calendars, ticklers, and reminders for SBA timelines (e.g., servicing actions, liquidation milestones, reporting) and support timely completion of assigned administrative tasks.
• Support Special Assets Officers with borrower financial statement collection and tracking (receipt, completeness review, and routing), without independent credit decision-making.
• Maintain standardized templates, checklists, and shared folders for Special Assets processes to support consistent execution and reduce manual rework.
• Perform other duties as assigned.

What We’re Looking For:

• A minimum of two years of administrative, loan servicing, or banking operations experience required; experience supporting credit, special assets, collections, or SBA servicing/liquidation is preferred.
• Working knowledge of SBA servicing and liquidation concepts and documentation (including familiarity with SBA SOP 50 57 and 7(a) Servicing and Liquidation Actions) preferred; ability to learn and apply requirements and timelines.
• Strong attention to detail, organization, and follow-through; ability to manage a high volume of time-sensitive tasks across multiple loans and priorities.
• Proficiency in MS Office (Word, Excel, Outlook, Teams/Zoom) required; experience in SBA platforms and loan systems such as E-Tran, nCino, and/or PCFS preferred.

Working Conditions/Demands:

• Professional office setting. 
• Primarily sedentary position requiring long periods of time working at a computer. 
• Must be able to move throughout the office and buildings to obtain or relay information. 
• Must be able to perform the essential functions of the position with or without reasonable accommodation.
• May require occasional travel in order to perform a site visit.

Who Are We? 

We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since. 

We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see.

Why Join Us?  

At First Internet Bank, our workplace is built around people. Guided by four core competencies—Collaborate to Win, Adapt with Agility, Decide for Impact, and Put People First—we’ve created an environment where individuals feel empowered, supported, and inspired to do their best work. This commitment to collaboration and growth has earned meaningful recognition, including being named a Top Workplace multiple times and one of the Best Banks to Work For. We’re proud of these honors because they reflect what matters most to us: our team.

This culture comes to life at our 175,000‑square‑foot headquarters in downtown Fishers, designed with our people in mind. Inside, you’ll find thoughtfully designed workspaces, an onsite fitness center and The Backyard, our 18,000‑square‑foot open‑air deck with fire pits, covered pergolas, a waterfall, and plenty of greenery for stepping away and recharging. Add free snacks, soft drinks, beer on tap, unlimited volunteer time off, continuous education opportunities for development and regular team events, and you’ll find plenty of ways we support connection and a great workday.

Our benefits package includes the following and so much more:

• Medical, Dental, and Vision Insurance for Full-Time employees - Eligibility begins on day one of employment
• 401(k) Retirement Plan with Generous Match for Full-Time and Part-Time employees - Eligibility begins on day one of employment
• Professional Development Reimbursement
• At Least 3 Weeks Paid Vacation Annually - For New Employees, Paid Vacation is Adjusted Based on Start Date
• Eleven Paid Holidays
• Paid Volunteer Time 
• Annual First Internet Bank-branded merchandise allowance

Equal Opportunity Employer - Women, Minorities, Veterans and Individuals with Disabilities

If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy. Click here to read more.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). Click here to read more.