SBA Servicing Specialist I - General Servicing

About the Position:

As the Small Business Administration (SBA) Servicing Specialist I – General Servicing, you will work with system-related functions required to support the Small Business Lending departments servicing and processing operations. Your duties will include all aspects of portfolio management as it relates to the proper payment, maintenance, onboarding and administration of the loan.  You will also be responsible for handling service requests, or assisting in transferring requests to the appropriate department, depending on the nature of the service request.

What You Will Do:

• Perform system and individual loan maintenance in conjunction with approved servicing requests and actions, ensuring compliance with SOX controls accordingly.
• Provide exceptional customer service while adhering to Bank/departmental standards.
• Fund line of credit draws and process payments.
• Perform daily reporting and administration of line of credit draws and payments.
• Manage disbursement applications and controls for multiple disbursement loans.
• Generate monthly client billings.
• Prepare payoff letters for internal and external customers, ensuring compliance with the SBA’s 10-day Notice and Prepayment Certification.
• Assist the origination team with tracking and processing Good Faith Deposits and Refunds.
• Prepare reports for the department on a daily and as-needed basis.
• Assist in the administration of Jira on behalf of the department.
• Serve as liaison between the SBA and Consumer and Business Banking departments for credit cards and banking accounts.
• Other duties as assigned.

What We’re Looking For:

• A minimum of one year of experience in banking or financial services operations required.
• A minimum of one year of experience in commercial/SBA lending preferred.
• Working knowledge of PCFS – Loan Manager and nCino, preferred.
• Understanding of basic accounting principles and terms.
• Proficient in Microsoft Office and ability to use and navigate databases.
• Ability to interact positively and effectively with all levels of employees, management, and third parties.
• Excellent written and verbal communication skills.
• Demonstrated ability to complete work in a timely, efficient manner with impeccable accuracy.
• Ability to master new skills and tasks quickly.

Working Conditions/Demands:

• Professional office setting.
• Primarily sedentary position requiring long periods of time working at a computer.
• Must be able to move throughout the office and buildings to obtain or relay information.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Who Are We?

We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since.

We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see.

Why Join Us?  

Our success has been driven, in part, by four core competencies – customer focus, teamwork, adaptability and initiative. Collectively they define our actions and are at the heart of all we do.  As a result, we’ve been fortunate to have been named numerous times as an Indianapolis Star Top Workplace and one of the Best Banks to Work For! Headquartered in downtown Fishers, our newly-built, state-of-the-art 175,000 square foot facility headquarters was designed with our team in mind and features an 18,000 square foot open air deck named “The Backyard”, with fire pits, covered pergola, waterfall and foliage to create a momentary escape from the work day.  Beyond that, the onsite fitness center with the latest equipment and ergonomically-designed workstations help promote health and wellness.  Have we mentioned free snacks, soft drinks and beer available on tap?  Want more?  How about unlimited volunteer time off and social events to bring us all together to have some more. Why just imagine more, take the “first” step and apply today.

Our benefits package includes the following and so much more:

• Medical, Dental, and Vision Insurance for Full-Time employees - Eligibility begins on day one of employment
• 401(k) Retirement Plan with Generous Match for Full-Time and Part-Time employees - Eligibility begins on day one of employment
• Professional Development Reimbursement
• At Least 3 Weeks Paid Vacation Annually - For New Employees, Paid Vacation is Adjusted Based on Start Date
• Eleven Paid Holidays
• Paid Volunteer Time 
• Annual First Internet Bank-branded merchandise allowance

Equal Opportunity Employer - Women, Minorities, Veterans and Individuals with Disabilities

If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy. Click here to read more.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). Click here to read more.