What are the responsibilities and job description for the Quality Control Analyst position at First Internet Bank?
About The Position
As the Quality Control Analyst your key responsibilities will include the performance of First Internet Bank and its FinTech Partners’ Customer Identification Program (CIP), Customer Due Diligence (CDD) and its beneficial ownership (BO) onboarding verification, AML/CFT, OFAC, and Fraud quality control (QC) tests/inspections to ensure that alert reviews and case investigations are appropriately completed and suspicious activity filed in accordance with regulatory requirements and agency guidelines. Your role will support the identification, escalation and timely mitigation of compliance and operational risks in alignment with the First Internet Bank and its FinTech Partners’ CIP and CDD, Enhanced Due Diligence (EDD), alert and case investigation, suspicious activity reporting (SAR) filing policies, procedures and regulatory requirements. Your position will serve as oversight of the appropriate execution of substantive money laundering, economic sanctions and fraud compliance risk detection, prevention, and reporting practices.
What You Will Do
Our success has been driven, in part, by four core competencies – customer focus, teamwork, adaptability and initiative. Collectively they define our actions and are at the heart of all we do. As a result, we’ve been fortunate to have been named numerous times as an Indianapolis Star Top Workplace and one of the Best Banks to Work For! Headquartered in downtown Fishers, our newly-built, state-of-the-art 175,000 square foot facility headquarters was designed with our team in mind and features an 18,000 square foot open air deck named “The Backyard”, with fire pits, covered pergola, waterfall and foliage to create a momentary escape from the work day. Beyond that, the onsite fitness center with the latest equipment and ergonomically-designed workstations help promote health and wellness. Have we mentioned free snacks, soft drinks and beer available on tap? Want more? How about unlimited volunteer time off and social events to bring us all together to have some more. Why just imagine more, take the “first” step and apply today.
Our benefits package includes the following and so much more:
If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy. Click
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). Click
As the Quality Control Analyst your key responsibilities will include the performance of First Internet Bank and its FinTech Partners’ Customer Identification Program (CIP), Customer Due Diligence (CDD) and its beneficial ownership (BO) onboarding verification, AML/CFT, OFAC, and Fraud quality control (QC) tests/inspections to ensure that alert reviews and case investigations are appropriately completed and suspicious activity filed in accordance with regulatory requirements and agency guidelines. Your role will support the identification, escalation and timely mitigation of compliance and operational risks in alignment with the First Internet Bank and its FinTech Partners’ CIP and CDD, Enhanced Due Diligence (EDD), alert and case investigation, suspicious activity reporting (SAR) filing policies, procedures and regulatory requirements. Your position will serve as oversight of the appropriate execution of substantive money laundering, economic sanctions and fraud compliance risk detection, prevention, and reporting practices.
What You Will Do
- Identify accounts that fail to comply with CIP, CDD and Beneficial Ownership regulations, and determine the acceptability of all identification documents received from account holders.
- Ensure all identification documents updated the respective account records to indicate a CIP status of verified or unverified and report accounts whose documents have been rejected (as expired, illegible, invalid) to management.
- Ensure that First Internet Bank and its FinTech Partners maintain AML/CFT and OFAC standards and procedures, and recommend changes and/or alternatives for process improvements.
- Reviews alerts and cases completed/closed by the AML/CFT, OFAC, and Fraud Analysts to ensure that the appropriate decisions/recommendations have been made according to First Internet Bank and its FinTech Partners standards, the appropriate supporting documentation for decision is made by an AML/CFT, OFAC, and Fraud Analyst is appropriately supported and documented.
- Evaluates completed AML/CFT, OFAC, and Fraud work and evaluate KYC/KYCC profiles to ensure that they meet regulatory requirements as well as adhere to First Internet Bank and its FinTech Partners policies and procedures.
- Communicates any errors/discrepancies found to the appropriate management to ensure that corrective action is taken, additional training provided.
- Generates related reports, including findings and trends to management.
- Assist with identifying automation, gap analysis, and process improvements to ensure compliance with all regulations.
- Maintains knowledge of developments in the area of Fraud, OFAC and anti-money laundering, including FinCEN and OCC requirements relating to AML/CFT and the USA PATRIOT Act.
- Maintains QC standards and procedures, including risk-based standards for compliance testing, and recordkeeping for quality control findings accurately and in a timely manner.
- Perform other duties as assigned
- A Bachelor’s Degree or equivalent experience in Customer onboarding CIP/KYC, AML/CFT/OFAC and Fraud compliance in the financial services industry required.
- Previous investigative experience with OFAC, AML, and/or BSA required; prior audit and/or quality control experience in the banking industry will also be considered.
- Must be able to demonstrate knowledge of CIP/KYC, CDD, OFAC, USA Patriot Act, Bank Secrecy Act (BSA), and Anti-Money Laundering (AML) regulatory requirements.
- Experience with BSA/AML/OFAC/Fraud surveillance systems, Verafin preferred.
- Ability to work independently and in collaboration with others.
- Ability to provide timely and excellent service to both internal and external customers.
- Strong attention to detail.
- Strong PC skills required, along with the ability to quickly learn new systems.
- Ability to clearly communicate identified issues or opportunities for improvement, including proposed solutions.
- Ability to interact with parties at all levels of an organization
- Professional office setting.
- Primarily sedentary position requiring long periods of time working at a computer.
- Must be able to move throughout the office and buildings to obtain or relay information.
- Must be able to perform the essential functions of the position with or without reasonable accommodation.
- We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since.
- We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see.
Our success has been driven, in part, by four core competencies – customer focus, teamwork, adaptability and initiative. Collectively they define our actions and are at the heart of all we do. As a result, we’ve been fortunate to have been named numerous times as an Indianapolis Star Top Workplace and one of the Best Banks to Work For! Headquartered in downtown Fishers, our newly-built, state-of-the-art 175,000 square foot facility headquarters was designed with our team in mind and features an 18,000 square foot open air deck named “The Backyard”, with fire pits, covered pergola, waterfall and foliage to create a momentary escape from the work day. Beyond that, the onsite fitness center with the latest equipment and ergonomically-designed workstations help promote health and wellness. Have we mentioned free snacks, soft drinks and beer available on tap? Want more? How about unlimited volunteer time off and social events to bring us all together to have some more. Why just imagine more, take the “first” step and apply today.
Our benefits package includes the following and so much more:
- Medical, Dental, and Vision Insurance for Full-Time employees - Eligibility begins on day one of employment
- 401(k) Retirement Plan with Generous Match for Full-Time and Part-Time employees - Eligibility begins on day one of employment
- Professional Development Reimbursement
- At Least 3 Weeks Paid Vacation Annually - For New Employees, Paid Vacation is Adjusted Based on Start Date
- Eleven Paid Holidays
- Paid Volunteer Time
- Annual First Internet Bank-branded merchandise allowance
If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy. Click
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). Click
