What are the responsibilities and job description for the Customer Service Representative position at First Independent Bank?
Customer Service Representative (CSR)
Full-Time | Russell
At First Independent Bank, we believe banking is about more than transactions. It’s about people, relationships, and helping our communities thrive. We're looking for an enthusiastic, customer-focused Customer Service Representative (CSR) who enjoys connecting with others and making a meaningful difference every day.
If you enjoy meeting new people and want the opportunity to work with a supportive team, this could be the perfect fit for you.
What You'll Do
As a CSR, you'll be a trusted first point of contact for customers throughout our branch network. Every day brings new opportunities to build relationships, deliver exceptional service, and help customers achieve their financial goals.
You will:
- Create a welcoming experience for every customer.
- Process deposits, withdrawals, payments, and other banking transactions with accuracy and efficiency.
- Build genuine relationships with new and existing customers by understanding their needs and providing personalized solutions.
- Identify opportunities to introduce products and services that help customers succeed financially.
- Contribute to branch and bank growth through referrals and relationship-building.
- Represent First Independent Bank in local communities through events and engagement.
- Continuously learn and stay informed about banking products, services, and industry best practices.
What Makes You a Great Fit
We're looking for someone who is:
- Friendly, approachable, and passionate about helping others.
- Organized, dependable, and detail-oriented.
- Comfortable balancing customer service, sales conversations, and operational responsibilities.
Growth Opportunities
At First Independent Bank, we believe in developing our people and creating opportunities for long-term career growth. As a CSR, you'll gain valuable experience, work alongside a variety of teams, and expand your knowledge of banking operations and customer relationships.
Qualifications
- High school diploma or equivalent required.
- Previous banking, customer service, retail, hospitality, or sales experience preferred.
- Strong communication, interpersonal, and organizational skills.
- Reliable transportation and the ability to help at other locations if needed
Full job description available upon request.
Why First Independent Bank?
When you join First Independent Bank, you're joining a team that genuinely cares about its customers, communities, and employees. We value collaboration, growth, and creating a workplace where people feel supported, respected, and empowered to succeed.
We offer:
- Competitive pay
- Growth opportunities
- A collaborative and supportive team environment
- Meaningful community involvement
Benefits Include
- Health Insurance
- Dental Insurance
- Vision Insurance
- Group Life Insurance
- Long-Term Disability Insurance
- Voluntary Life Insurance
- 401(k) Retirement Plan
Join Our Team
If you're looking for more than just a job and want a career where you can build relationships, make a positive impact, and grow professionally, we'd love to meet you.
First Independent Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, disability, veteran status, or any other protected status under applicable federal, state, or local law. Member FDIC.
Salary : $17 - $20