EOSD Technical Support Analyst

EOSD Technical Support Analyst Honolulu, HI, United States (On-site) Join the First Hawaiian Bank ‘ohana, where our culture flourishes with purpose. We prioritize the 3 C’s – Caring, Character and Collaboration – ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the 'Best Places to Work in Hawaii' for 13 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years. Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here. Job Description First Hawaiian Bank is seeking a Technical Support Analyst to join our Enterprise Operations Services Division. Schedule: Monday to Friday 8:00AM-5:00PM (hours may vary) Must be available for 24-hour on-call coverage, as needed. Compensation: The salary range for this role is $ $58,000 to $78,000/yr; commensurate with experience. The successful candidate will be hired for the level of the position that aligns with their experience. Responsibilities This position is responsible for managing and providing technical support for all Enterprise Operations Services Division’s (EOSD) applications, databases, software, hardware, and data management. Provides primary technical support for all ATM System Operations and Management. Travel may be required within Hawaii. Qualifications The ideal candidate will have: Bachelor’s degree in computer science, information technology, other data-related fields, or equivalent work experience required. 3 years of experience in a client/server environment, (Microsoft Server 2025, Windows 11) advanced networking, directory structures, and file manipulation required Minimum of 3 years’ related work experience in supporting hardware and software applications required 1-3 years of experience in Information Technology especially Windows Servers and SQL dbs preferred Knowledge of systems administration, including experience in writing batch files. 1 year project management experience. Strong analytical, systems-oriented, and creative problem-solving skills. Strong documentation, reporting, and metrics management reporting skills. Strong attention to detail and accuracy. Demonstrated ability to manage multiple requests timely with quality results in a rapidly changing work environment. Proficiency with standard suite of MS Office applications (Word, Excel, Outlook). Ability to build relationships and communicate effectively with stakeholders and teammates to foster a collaborative work environment. Ability to influence across organizational boundaries and appropriately escalate issues. Strong written and verbal communication skills for, business requirement proposals, client interaction, and methodology documentation. Self-directed and proactive, with the initiative to resolve matters in a timely manner. Benefits:  We proudly offer a comprehensive benefits program for all employees. For more information, Click Here We value you! At First Hawaiian Bank, we value Fairness, Inclusion, and Opportunity and welcome applications from all eligible candidates. For our full EEO statement, please visit www.fhb.com/careers. Mahalo for choosing First Hawaiian Bank! Are you interested in learning more about us? Come discover who we are by visiting our LinkedIn, Instagram, Facebook pages. Discover firsthand insights through our Employee Spotlight series, offering a glimpse into the daily lives of our valued team members If this position sounds like an ideal match, we invite you to apply so we can learn more about you. At First Hawaiian Bank, it all starts with YES! Job Info Job Identification 115 Job Category Enterprise-wide Services Posting Date 03/21/2026, 06:32 AM Degree Level Bachelor's Degree Job Schedule Full time Locations 2339 Kamehameha Hwy, Honolulu, HI, 96819, US (On-site) Pay Range $58,000 to $78,000/yr

Salary : $58,000 - $78,000