IT Specialist

Position Overview: The IT Specialist is responsible for providing technical support, maintaining secure systems, and ensuring the technology infrastructure of the financial institution operates efficiently and in compliance with regulatory standards. This role supports both end-users and mission-critical systems while maintaining a strong focus on security, reliability, and customer service.

Key Responsibilities:

• Provide day-to-day technical support for hardware, software, networks, and core banking systems.
• Troubleshoot and resolve issues related to workstations, printers, mobile devices, and other office equipment.
• Manage user accounts, permissions, and security access in accordance with internal policies.
• Monitor system performance, backups, and security logs to maintain uptime and regulatory compliance.
• Assist with patch management, software updates, and endpoint protection tools.
• Support implementation and maintenance of cybersecurity controls, including MFA, firewalls, and antivirus solutions.
• Work with vendors on system upgrades, maintenance, and issue resolution.
• Document processes, system changes, troubleshooting steps, and compliance-required logs.
• Participate in disaster recovery planning and testing.
• Provide training and guidance to staff on technology tools and security best practices.

Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience) preferred.
• 2–5 years of IT support or systems administration experience; financial industry experience preferred.
• Strong knowledge of Windows operating systems, Office 365, networking fundamentals, and basic server administration.
• Familiarity with financial-industry technologies such as core banking systems, loan origination systems, and secure file transfer tools is a plus.
• Understanding of cybersecurity principles and regulatory requirements (FFIEC, GLBA, etc.).
• Excellent troubleshooting, communication, and customer service skills.
• Ability to prioritize tasks and work in a fast-paced, security-sensitive environment.

Working Conditions:

• On-site role with occasional after-hours support for system maintenance or emergencies.
• Some travel between branch locations may be required.

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Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person