Deposit Operations Support Manager

At First Federal Bank, core values speak to the heart of an organization and are the essence of a company’s identity. Everything we do is centered around our community, customer service, our stability, and being trustworthy. These values support our mission and vision, shape our culture, and provide a foundation for the future.

Offering a dynamic benefit package that includes but is not limited to:

• Four Medical Plan Offerings to choose from
• Employer HSA Contributions (Coverage/Plan exclusions)
• Employer Provided Life Insurance Policy
• Annual Health Incentive
• Annual Wellness Reimbursement
• Tuition Reimbursement program
• Generous Match 401k Retirement Plan
• Paid Sick Leave
• Paid Vacation Leave
• 11 Paid Holidays Based on the Federal Reserve Calendar
  
  

If you are ready to take on a challenging and rewarding role; we invite you to apply for this exciting opportunity.

Job Purpose

The Deposit Operations Support Manager serves in a key dual-capacity role within the Deposit Operations Department. This position assists the Deposit Operations Officer by providing leadership support, operational oversight, and sound decision-making while actively performing daily deposit operations functions.

The role is responsible for overseeing and supporting the daily activities of the Deposit Operations team to ensure transactions are processed accurately, efficiently, and in compliance with applicable laws and regulations. Core responsibilities include wire transfers, exception and returns processing, debit/credit card support, FDIC program administration, and records management. The position maintains a strong focus on internal controls, regulatory compliance, risk mitigation, customer service excellence, and staff cross-training and development.

Essential Functions And Responsibilities

• Reconciling control accounts daily to identify, research, and resolve out-of-balance items.
• Reviewing and clearing exception items.
• Processing returned items (checks and ACH), incoming and outgoing Federal Reserve cash letter adjustments.
• Preparing, reviewing, and/or approving domestic and international wire transfers.
• Handling service messages, wire returns, investigations, and exception processing.
• Maintaining required wire logs, documentation, and segregation of duties controls.
• Review daily, weekly, and monthly operational reports (account maintenance, unusual or suspicious activity, inactive and dormant accounts, holds and restrictions).
• Take appropriate action to mitigate risk and ensure compliance.
• Ensure adherence to all applicable banking laws, regulations, and internal policies.
• Assist with compliance monitoring, audit preparation, and review of internal control procedures.
• Review and update operational control procedures as necessary to strengthen risk mitigation.
• Support internal and external audits and assist with remediation efforts.
• Perform Custodian of Records duties, including researching, reviewing, and providing legally requested documentation.
• Administer processes related to the Bank’s FDIC participation programs (new account setup, transaction and renewal processing, client notices and statement distribution).
• Provide support for all debit and credit card processes (card ordering and maintenance, instant issuance, troubleshooting and customer support, balancing and reconciliation, dispute processing and resolution)
• Communicate status updates to customers and management within established service level agreements (SLAs).
• Provide secondary oversight of daily workflows and assist in prioritizing departmental tasks.
• Collaborate with the Deposit Operations Officer to identify training needs and coordinate cross-training initiatives.
• Provide or coordinate training to ensure operational coverage across all functional areas.
• Assist in maintaining and updating the Deposit Operations Manual.
• Support the ongoing review and enhancement of policies and procedures.
• Deliver innovative and customer-focused solutions to support service excellence.
• Provides the best service to our customers with innovative and creative solutions.
  
  

Qualifications And Requirements

Education & Experience

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Finance, Business Administration, Accounting, or related field preferred.
• Minimum of two (2) years of experience in deposit operations or related banking operations required.
• Experience with wire processing, ACH, exception processing, debit/credit card operations, or account reconciliation preferred.
• Prior experience assisting with audits, compliance monitoring, or operational controls preferred.
• Supervisory or leadership experience is a plus.
  
  

Knowledge

• Broad knowledge of financial institution deposit operations procedures and workflows.
• Understanding of banking regulations related to deposit operations, ACH, wire transfers, Reg CC, BSA/AML, and FDIC programs.
• Familiarity with internal controls, segregation of duties, and risk management practices.
• Basic knowledge of accounting principles and reconciliation processes.
  
  

Skills & Abilities

• Strong organizational and time management skills with the ability to prioritize competing deadlines.
• Analytical and problem-solving skills with attention to detail and accuracy.
• Strong research skills to resolve discrepancies and investigate exceptions.
• Effective written and verbal communication skills.
• Proficiency in Microsoft Office applications, particularly Word and Excel.
• Learn and utilize core banking systems and related operational platforms.
• Work effectively in a deadline-driven, fast-paced operational environment.
• Maintain confidentiality and exercise sound judgment.
• Collaborate across departments and provide leadership support.
• Adapt to regulatory changes and evolving operational requirements.
  
  

Physical And Work Requirements

• Extended periods of sitting and computer work may be required.
• Perform additional duties as assigned.
• Employees confirm they can perform the essential functions of this position to continue employment with First Federal Bank
  
  

Bilingual candidates encouraged to apply.

EQUAL OPPORTUNITY EMPLOYER / VET / DISABILITY

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