Deposit Operations Specialist

Core values speak to the heart of an organization and are the essence of a company’s identity. Everything we do is centered around our community, customer service, our stability, and being trustworthy. These values support our mission and vision, shape our culture, and provide a foundation for the future.

Offering a dynamic benefit package that includes but is not limited to:

• Four Medical Plan Offerings to choose from
• Employer HSA Contributions (Coverage/Plan exclusions)
• Employer Provided Life Insurance Policy
• Annual Health Incentive
• Annual Wellness Reimbursement
• Tuition Reimbursement program
• Generous Match 401k Retirement Plan
• Paid Sick Leave
• Paid Vacation Leave
• 11 Paid Holidays based on the Federal Reserve Calendar

If you are ready to take on a challenging and rewarding role; we invite you to apply for this exciting opportunity.

ESSENTIAL FUNCTIONS:

• The goal of the Deposit Operations area is to achieve the optimum level of cross-training; therefore, primary duties and responsibilities of the Deposit Operations Specialist may be assigned from the following:
• Process Returns Desk functions including, but not limited to: reconciling control accounts daily to identify and clear or resolve out of balance items; reviewing and clearing Exception Items; processing Return Items (checks and ACH); processing incoming and outgoing Fed cash letter adjustments.
• Perform wire related activities, including preparing and/or approving wires, handling service messages, wire returns, and maintaining various wire duties.
• Review various daily, weekly and monthly reports for account maintenance, unusual activity, inactive/dormant accounts, holds, etc. and take necessary actions.
• Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.
• Performs a variety of related functions to support the successful operation of the Deposit Operations department. Reviews and updates operations control procedures as needed.
• Perform custodian of records duties, producing/reviewing and providing legally requested documents.
• Perform processes required for the Bank's ICS/CDARS program, including the setup of new accounts, processing transactions/renewals, sending client notices and statements.
• Responsible for providing support for executing all processes relating to Debit/Credit cards including ordering, troubleshooting, supporting, balancing, maintenance, instant issuance, and dispute processing. Communicate status of pending service requests with customers and management as needed within established service level agreements.
• Provides the best service to our customers with innovative and creative solutions.

JOB REQUIREMENTS:

• High school diploma or equivalent.
• Broad knowledge of financial institution bank operations procedures.
• Must be able to learn all duties in the Deposit Operations department for cross-training purposes.
• Strong organizational and analytical skills.
• Detail-oriented with the ability to work in a deadline intensive work environment.
• Strong communication and interpersonal skills.
• Proficient in Word and Excel. Extended hours sitting and performing computer tasks may be required.
• Employees confirm they are able to perform the essential functions of this position to continue employment with First Federal Bank.

Bilingual candidates encouraged to apply.

EQUAL OPPORTUNITY EMPLOYER / VET / DISABILITY

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