Customer Care Specialist

At First Federal Bank, Core values speak to the heart of an organization and are the essence of a company’s identity. Everything we do is centered around our community, customer service, our stability, and being trustworthy. These values support our mission and vision, shape our culture, and provide a foundation for the future.

Offering a dynamic benefit package that includes but is not limited to:

• Four Medical Plan Offerings to choose from
• Employer HSA Contributions (Coverage/Plan exclusions)
• Employer Provided Life Insurance Policy
• Annual Health Incentive
• Annual Wellness Reimbursement
• Tuition Reimbursement program
• Generous Match 401k Retirement Plan
• Paid Sick Leave
• Paid Vacation Leave
• 11 Paid Holidays based on the Federal Reserve Calendar

If you are ready to take on a challenging and rewarding role; we invite you to apply for this exciting opportunity.

The hours of this position are: 10 AM - 7 PM

ESSENTIAL FUNCTIONS:
Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Relates complete account information to customers in a timely manner. Provides the best service to our customers with innovative and creative solutions.

JOB REQUIREMENTS:
Successful completion of in-house training program or other acceptable training program. Good oral and written communication skills, as well as good selling skills. Thorough knowledge of financial institution products and services. Good analytical and interpersonal skills. Ability to follow specific directions and cross sell financial services and products when necessary. Ability to operate standard office machinery, such as a calculator, computer or typewriter. Ability to deal with time constraints and strong attention to detail. Extended hours sitting and performing computer tasks may be required. Employees confirm they are able to perform the essential functions of this position to continue employment with First Federal Bank.

Bilingual candidates encouraged to apply.

EQUAL OPPORTUNITY EMPLOYER / VET / DISABILITY

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