This is a full-time position. Monday-Thursday 8:00-6:30.

POSITION SUMMARY

The Behavioral Health Care Specialist is responsible for coordinating patient care to improve the quality of care through the efficient use of resources. Acts as an advocate for an individual’s healthcare needs, and coordinates care to minimize the fragmentation of health care delivery systems. This position is committed to the constant pursuit of excellence in improving the health status of the community. Works collaboratively as part of the Care Team. This position reports to the Care Management Supervisor. 

ESSENTIAL DUTIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative (but not all inclusive) of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

POSITION RESPONSIBILITIES

• Explain medical treatment plans, medications, and physician’s instructions to patients
• Know how to use other team members as appropriate to co-manage each patient’s needs and conditions.
• Daily monitoring of Group NextGen clinical task inbox and Group voicemail to ensure messages/tasks are retrieved and addressed. Maintains EMR databases on care managed population. Maintains accurate and timely documentation.
• Maintain accurate and up-to-date records and standardize data on all patients.
• Explain medical treatment plan, medications, and the physician’s instructions to patients
• Serve as a patient educator by providing information on specific health care issues
• Promotes patient self-management and empowers patients/families to achieve maximum levels of wellness and independence. Interacts professionally with patient/family and involves patient/family in the formation of the plan of care.
• Interacts harmoniously and effectively with others, focusing upon the attainment of organizational goals and objectives through a commitment to teamwork.
• Assist the provider with procedures and examination procedures as needed
• Strives to meet established standards for productivity
• Interview patients to obtain medical information
• All other duties as assigned.

CERTIFICATE AND LICENSES

• Current and valid Florida registration or certification as a medical assistant. 
• Current Basic Life Support certification or agreement to obtain by the completion of the ninety-day introductory period

EXPERIENCE 

• One to three years in primary care setting