What are the responsibilities and job description for the Insurance Advisor, Medicare & Life Insurance position at First Community Credit Union?
Basic Function:
The Medicare & Life Insurance Advisor assists Medicare-eligible individuals in selecting and enrolling in appropriate coverage, including Medicare Advantage, Supplement, and Part D plans. This role includes guiding clients turning 65, supporting annual enrollment and year-round coverage reviews, answering questions, planning for future needs, and identifying appropriate life insurance solutions.
Specific Responsibilities:
- Assist Medicare-eligible individuals in selecting coverage that best meets their needs, including Medicare Advantage, Supplement, and Part D plans.
- Guide clients turning 65 (“aging in”) through the Medicare education and enrollment process.
- Support clients during the Annual Enrollment Period (AEP) and Open Enrollment Period (OEP), as well as year-round service and planning conversations.
- Meet with clients to review coverage, answer questions, and proactively plan for future needs.
- Identify life insurance needs and recommend appropriate solutions.
- Handle assigned referrals in a timely manner, documenting and tracking activity.
- Conduct thorough needs assessments and provide clear and personalized recommendations.
- Assist clients with applications and ensure accurate, complete documentation.
- Maintain accurate client records and follow up on policy changes, renewals, and service needs.
- Stay current on Medicare regulations, carrier updates, and industry trends.
- Build and maintain strong client relationships to encourage retention and referrals.
Required Knowledge, Skill and Abilities:
- Active Life & Health insurance license (resident state required; additional states a plus).
- Current AHIP certification.
- Proven experience working with Medicare products, including Advantage, Supplement, and Part D plans.
- Minimum 2–5 years of experience in Medicare, Life & Health, or a related advisory role.
- Strong understanding of compliance requirements and enrollment processes.
- Excellent communication and interpersonal skills, with the ability to explain complex topics.
- Ability to work independently while collaborating effectively with a team.
- Detail-oriented with strong organizational and follow-through skills.
- Proficiency with CRM systems and Microsoft Office.
- An existing book of business is welcomed and will be considered an asset.