Implementation Coordinator

You are a perfect match for our Credit Union!

The Implementation Coordinator position is a key role at First Community and affords a rewarding career with competitive pay and excellent benefits. Opportunities abound to work as a positive team member with other department and branch employees to achieve the Core Systems Support and credit union goals of our growing organization.

Enthusiastic and outgoing individual can showcase their relationship building skills to enhance our customer banking experience. You will join a team of motivated, dedicated and empowered employees who strive to provide superior service while complying with policies, procedures and regulatory banking requirements.

REQUIREMENTS:

This position requires an associate’s degree and three years of job-related experience; an equivalent combination of education and work experience may be acceptable. Computer literacy with a working knowledge of Word and Excel is required.

This position requires a superior level of member service with co-workers, management, and business partners; strong interpersonal communication skills; high attention to detail; and a demonstrated high level of commitment to the organization. A positive attitude, a professional image, self-motivation and the ability to fully troubleshoot issues, manage multiple projects and task simultaneously are expectations of this role. Prior banking experience is preferred.

ESSENTIAL FUNCTIONS:

• Create and manage test plans, scenarios and scripts to test software functionality and usability. Ensure the User Acceptance Testing (UAT) process is sufficient to minimize the risk of unmet user requirements, defects, cost overruns, and project delays.
• Identify, document and track defects, then work with the development team to ensure they are resolved.
• Work closely with Project Managers, project teams and development teams to understand requirements and validate software functions are defined.
• Create testing status reports and final reports to communicate progress and results to stakeholders. Combine testing results for testing team and share results with project managers and development teams.
• Coordinate UAT schedules, manage testing resources and ensure the testing process is efficient. Coordinate functional testing teams, as appropriate. Acts as a central point of contact for UAT and readiness coordination across the credit union.
• Participates in meetings with Project Managers, as requested, to gain understanding of project UAT requirements from stakeholders to improve testing results.
• Relays operational procedure changes for new development and newly implemented or modified products and services to the Compliance and Operations Support Department for procedure editing and posting. Communicates changes to processes with appropriate departments, including Training and Development Department.
• Creates educational materials for employees and members on new products and services to explain new or modified functions.
• Provides feedback on existing processes to create efficiencies and improve employee and member experiences.
• Utilizes project management software to document results, timelines and to communicate with project stakeholders.
• Plan, coordinate, and execute testing for Symitar core banking system updates and new releases, including patches and enhancements. Conduct thorough testing and validation to ensure compatibility, functionality, and stability of all Symitar upgrades and integrations.
• Excellent verbal and written communication skills, often bridging the gap between technical and non-technical employees.
• Tests workflows and forms for the credit union’s core system to validate field mapping, records are updated as expected, and ensure documents are imaged and indexed appropriately. Ensure forms are presented to members are professional and meet credit union standards.
• Assist management and other departments, as directed, with special projects and the implementation of new products and processes.
• Represents the Credit Union with honesty, integrity and trust at all times.
• Adheres to established internal policies and procedures for compliance. Completes required compliance training in a timely manner and complies with all regulations within scope of the position.
• Adheres to the requirements of the Bank Secrecy Act, OFAC, USA PATRIOT Act and anti-money laundering regulations.

BASE EXPECTATIONS:

• Be willing to perform any duty (beyond Essential Functions above) as assigned.
• Possess a detailed working knowledge of Microsoft Word and Excel software applications that is adequate to perform the duties assigned.
• Assist management to develop procedures and/or practices in an effort to improve operational efficiency throughout the Credit Union.
• Maintain punctuality while adhering to the assigned work schedule.
• Meets deadlines established in project plans and works independently.
• Responsible to develop and maintain a high level of product service knowledge.
• Recognize/listen to member requests and/or concerns and identify their needs.
• Ability to solve problems and make decisions within responsibility level.
• Provide exemplary internal customer service and foster teamwork throughout the credit union.
• Be a team player, a good coach, and serve as a role model for all credit union staff.
• Attend and participate in all required meetings unless prior approval is granted.

WORKING CONDITIONS:

• Occasional lifting, carrying, pushing, and pulling of items weighing up to 60 lbs.
• Potential exposure to the threat of violence at any time.
• Occasional business travel may be required.
• Sitting or standing for extended periods of time may be required.
• Repetitive motions and extensive keyboarding may be required.

Company's website: www.myfirstccu.org

** First Community Credit Union is an equal opportunity employer. We are committed to diversity, equity and inclusion. All qualified individuals are encouraged to apply and will be given full consideration for employment regardless of race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability or any other classification protected by applicable federal, state or local law. Applicants may request reasonable accommodation to participate in the application process. Equal opportunity employer, including protected Veterans and individuals with disabilities.