Operations Support Specialist

 The Operations Support Specialist position is a key role at First Community and affords a rewarding career with competitive pay and excellent benefits. Opportunities abound to work as a positive team member with other department and branch employees to achieve the Operations Department and credit union goals of our growing organization.

Enthusiastic and outgoing individual can showcase their relationship building skills to enhance our customer banking experience. You will join a team of motivated, dedicated and empowered employees who strive to provide superior service while complying with policies, procedures and regulatory banking requirements.

REQUIREMENTS:

This position requires a High School Diploma or equivalent. Computer literacy with a working knowledge of Word and Excel is required.

ESSENTIAL FUNCTIONS:

• Prepares for daily interactions with a professional mindset and an organized workstation, free of distractions.
• Answers incoming phone calls and correspondence from Credit Union staff or members. Performs research to respond to questions and directs specific questions to appropriate departments.
• Proficient in Symitar transactions, tracking records, file maintenance, operational procedures, research and Synergy which aides in making recommendations to the OS Supervisor for workflows that can enhance front line service delivery.
• Performs the following duties: 
• Processing returned mail and monitoring address changes.
• Posting mail including deposits and payments, completes Verification of Deposits.
• Audits new accounts, account changes and membership forms.
• Audits IRA & HSA forms and processes IRA & HSA transactions, provides direction to branch staff as needed to comply with proper IRA & HSA procedures.
• Safe deposit box maintenance, inventory control, auditing and certification.
• Reviews dormant accounts, tracks and reports unclaimed property; Escheat process.
• Assists branches with Symitar and application troubleshooting, finding solutions and reporting issues to OS Supervisor.
• Assist branch staff with check negotiation approvals, dormant account overrides and file maintenance changes while adhering to operational procedures.
• Provide support to front line for member transactions that require additional layers of approval, as needed, utilizing sound decision making skills.
• Supply support to management to ensure that all branch staff comply with all applicable regulations, established procedures and approved policies.
• May assist with the creation and maintenance of electronic forms and workflows. Assist management to develop procedures and/or practices in an effort to improve operational efficiency throughout the Credit Union.
• May be cross trained in teller job responsibilities/functions to backup this position.
• Displays proper phone etiquette and member service standards for internal and external members at all times.
• Proficient in Symitar transactions, tracking records, file maintenance, operational procedures, research and Synergy which aides in making recommendations to the Supervisor for workflows that can enhance service delivery.
• Establishes and maintains effective, positive, and professional relationships within the organization, with members, and within the community.
• Maintains a positive, professional appearance while communicating effectively.
• Maintains knowledge of First Community Credit Union products and processes, while strongly advocating our digital channels and always educating members & staff on the ease of these services.
• Cognizant of organizational goals and the impact of this role to organizational success. 
• Provide exemplary internal customer service and fosters teamwork at the credit union.
• Demonstrated ability to maintain confidentiality and privacy of member account information.
• Ensures members and staff requests and/or questions are promptly resolved and makes decisions within responsibility level.
• Establishes and maintains effective communication with management and within the organization.
• Attend and participate in all meetings as required.
• Keeps reporting manager informed of any significant problems or concerns.
• Assumes responsibility for related duties as required or assigned.
• Supports change and Management.

BASE EXPECTATIONS:

• Be willing to cross train in all functions of the Operations Department, including providing back up to the Video Operations Specialist role. 
• Be willing to adhere to a flexible schedule consisting of extended weekday hours and/or Saturday hours. Maintain punctuality while adhering to the assigned work schedule.
• Hours will typically be limited to 40 hours a week, including any Saturday rotation.
• Maintain punctuality while adhering to the assigned work schedule.
• Be willing to perform any duty as assigned and adequately perform all department functions.
• Be able to handle different situations; i.e., demonstrate versatility.
• Time management and prioritization of duties necessary to stay on task and within timelines for duties as per Departmental procedures.
• Follows all policies and procedures regulated by the credit union, including guidelines for preventing fraud and robbery, as well as internal policies and procedures for compliance.
• Learns and applies new technology, stays abreast of ITM enhancements, including process improvement and procedures.
• Represents the Credit Union with honesty, integrity and trust at all times.
• Completes required compliance training in a timely manner and complies with all regulations within scope of the position.
• Adheres to the requirements of the Bank Secrecy Act, OFAC, USA PATRIOT Act and anti-money laundering regulations.
• Able to use 10-key, PC, telephone, and other related business equipment and application software and platforms.

WORKING CONDITIONS:

• Occasional lifting, carrying, pushing, and pulling of items weighing up to 60 lbs.
• Potential exposure to the threat of violence at any time.
• Sitting or standing for extended periods of time may be required.
• Repetitive motions and extensive keyboarding may be required.

Company's website: www.myfirstccu.org

** First Community Credit Union is an equal opportunity employer. We are committed to diversity, equity and inclusion. All qualified individuals are encouraged to apply and will be given full consideration for employment regardless of race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability or any other classification protected by applicable federal, state or local law. Applicants may request reasonable accommodation to participate in the application process. Equal opportunity employer, including protected Veterans and individuals with disabilities.