Position Summary:

Works directly with member services staff and other Healthy Living staff to engage and retain members, specifically health seekers.

Essential Functions:

• Improves the health and well-being of the community the YMCA serves.
• Works to ensure member safety and enjoyment.
• Engages members using Engage More Technology. Encourages member interaction.
• Contributes to the Daxko Engagement % for the branch.
• Providing hands-on wellness services including orientations, fitness assessments, personal training, post-rehabilitation and adaptive wellness.
• Meets established goal for Fast Forward Fitness Appointments.
• Contributes to the branch member retention rate.
• Develops small-group interaction through planned and spontaneous programming.
• Uses the YMCA’s 15 Service Basics, 3 Touch Model and Standardized Service Responses.
• Leads and develops member programs such as fitness challenges.
• Meets revenue goal if a personal trainer.
• Acts professionally. Maintains accurate weekly time and attendance records. Adheres to dress code, attendance, and punctuality standards.
• Ensures the cleanliness of facilities and equipment.
• Articulates the Y’s mission in order to provide assistance to all and participates in the annual campaign.
• Completes annual trainings in a timely manner (Redwoods, CPR, First Aid, etc.)
• Ensures all First Coast YMCA standards and best practices are implemented and followed. Applies YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations and child abuse prevention.
• Ensures the health and safety of all members/guests.
• Inspect physical space to ensure the safety, orderliness, sanitation and cleanliness of facilities.

NOTE: This job description reflects management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

YMCA Competencies (Leader):

Values: Accepts and demonstrates the Y’s values.

Community: Demonstrates a desire to serve others and fulfill community needs.

Relationships: Builds rapport and relates well to others.

Quality Results: Strives to meet or exceed goals and deliver high-value experience for members.

Functional Expertise: Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. Professional knowledge of systems and processes.

Qualifications:

• Experience designing and implementing wellness programs for individuals or groups required.
• Personal Training certification preferred from approved YMCA list; required within 90 days of employment.
• Required certifications: CPR, First Aid, AED

Physical Demands:

Acceptable:

• Eyesight (with or without correction).
• Hearing (with or without correction).

Ability to:

• Communicate both orally and in writing.
• Lift up to 50 lbs.

The YMCA of Florida’s First Coast is an Equal Opportunity Employer, DRUG FREE Workplace.