What are the responsibilities and job description for the Welcome Center Experience Maker position at YMCA of Florida's First Coast?
Essential Functions:
- Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
- Interviews and/or tours prospective members; sells memberships.
- Closes tours at branch goal.
- Builds relationships with members; helps members connect with one another and to the YMCA.
- Contributes to Daxko Engage branch goal.
- Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
- Contributes to branch retention rate.
- Applies all YMCA policies dealing with member services.
- Acts professionally. Maintains accurate weekly attendance records and adheres to cleaning standards. Follows dress code, punctuality, and timekeeping standards.
- Uses the YMCA's 15 Service Basics, 3 Touch Model and Standard Service Response phrases when interacting with all members and coworkers.
- Uses Engage More technology to create relationships with others.
- Completes Members Achieve More Form.
- Articulates the Y's Mission in order to provide assistance to all and participates in the annual campaign.
- May hand out locker keys and towels; may monitor the locker rooms as required.
- Completes annual trainings in a timely manner (Redwoods, CPR, First Aid, etc.)
- Ensures all First Coast YMCA standards and best practices are implemented and followed.
- Applies YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations and child abuse prevention.
- Ensures the health and safety of all members/guests.
- Inspect physical space to ensure the safety, orderliness, sanitation and cleanliness of facilities.
- Ensures all First Coast YMCA standards and best practices are implemented and followed.
- Applies YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations and child abuse prevention.
- Ensures the health and safety of all members/guests.
- Inspect physical space to ensure the safety, orderliness, sanitation and cleanliness of facilities.
NOTE: This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.
YMCA Competencies (Leader):
Values: Accepts and demonstrates the Y's values.
Community: Demonstrates a desire to serve others and fulfill community needs.
Relationships: Builds rapport and relates well to others.
Develops Others: Takes initiative to assist in training and developing others.
Quality Results: Strives to meet or exceed goals and deliver a high-value experience for members.
Functional Expertise: Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. Professional knowledge of systems, processes.
Emotional Maturity: Accurately assesses personal feelings, strengths, and limitations and how they impact relationships.
Qualifications:
- Certifications required within 30 days of hire: CPR/AED, and First Aid.
- Excellent interpersonal and problem solving skills.
- Ability to connect with people of diverse backgrounds.
- Previous customer service, sales or related experience.
- Basic knowledge of computers.