What are the responsibilities and job description for the Front Desk Receptionist position at First Coast Mohs?
First Coast Mohs, an AQUA Dermatology portfolio practice, is Florida’s largest and most comprehensive full-service skin care provider in the Southeast, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care and radiation oncology.
Front Desk Receptionists are the first point of the administrative contact for patients in the office; performing a variety of office functions such as greeting, scheduling, and checking patients in and out for their appointments.
Essential Functions
- Adheres to the Our Mission Statement, Credo, Service Goals, and Values always provide exceptional customer service.
- Greetings and welcomes patients as they arrive for their appointments.
- Register new patients and update existing patient demographics by ensuring the collection of all necessary documentation for treatment and accurately collect and apply to payments of services and products.
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette; directs calls as necessary.
- Facilitate patient flow by notifying the clinical staff of patient arrival, being aware of delays, and communicating with patients and clinical staff, checking patients in and out for their appointments.
- Keeps office supplies adequately stocked by anticipating inventory needs and monitoring office equipment.
- Learn new products and maintain an accurate inventory of all items.
- Ensures a positive experience for each patient through excellent customer service practices.
- Verifies patient health benefits with approved health care companies.
- Sends out and receives medical records and referrals for patient care.
- Keeps the reception area clean and organized.
- Works in a team environment to accomplish common tasks in a collegial manner.
Shift: Fulltime/ First Shift
Our Benefits Include:
- Medical, Dental, and Vision are available after 30 days of hire
- Short-term disability and life insurance, and many ancillary options.
- 10 days of PTO with an increase to 15 days upon completing 1st year
- 401 (k) available after 90 days of hire
- Excellent growth and advancement opportunities
- Discounts on services
Required Education and Experience
- High School diploma or equivalent
- Strong customer service background
- 1-to 2 years of Medical Reception experience is preferred
Founded in 1998, AQUA Dermatology is the Southeast’s premier dermatology practice with over 100 locations throughout Florida, Georgia and Alabama. Our established practices and experienced physicians offer patients the most quality outcomes and exceptional patience. From common rashes to skin cancer treatments, plastic surgery procedures to an array of vein treatments, no case is beyond our experience and expertise!