What are the responsibilities and job description for the Sales Operation Specialist position at First Class Air Support LLC?
Are you a driven and customer-focused professional who enjoys building relationships and closing deals? If you’re looking to grow your career in aviation sales and join a dynamic, fast-paced team, we have the perfect opportunity for you! First Class Air Support, an First Class Air brand located in Louisville, KY, is seeking a dedicated Sales Operation Specialist to manage customer accounts, develop new business opportunities, and deliver outstanding service to our global client base.
What is First Class Air, family of Aviation companies…
First Class Air is a fast-growing organization that includes a family of brands, which collectively provide comprehensive aftermarket aviation solutions focused on delivering high-quality OEM, PMA, and aftermarket parts, maintenance, repair, overhaul, storage, disassembly, emergency equipment, and customer service. First Class Air Support, an First Class Air brand, is a leader in the global distribution of aftermarket aviation and cargo equipment, with an inventory of over 2 million parts, PMA distribution, and access to a worldwide network of suppliers and manufacturers.
What you will be doing…
As a Sales Operation Specialist, you will play a key role in supporting customers with First Class service by providing immediate responses to customer inquiries, purchase orders and order management related items. Your responsibilities will include:
- Utilize a First In, First Out (FIFO) process for inbound quotes by thoroughly researching requests, gathering current market pricing, and providing timely responses to customers.
- Deliver a consistently professional and service-oriented experience to ensure a First Class customer interaction.
- Collaborate with the Asset Management team to ensure all price quotations reflect accurate, up-to-date, market-based information.
- Conduct routine follow-ups with customers to confirm they have the information they need, using their preferred communication methods.
- Support full coverage of phone, email, and third-party marketplace inquiries, ensuring availability 24/7/365 for global customer needs as part of the Sales Operations team.
- Follow up on customer quotes at least twice daily during regular business hours and coordinate with internal teams to obtain any missing details required for accurate and timely responses.
- Provide exceptional follow-up and customer support to drive repeat business and foster long-term partnerships.
- Perform additional duties as needed to support department and company goals.
What we are looking for…
- Associate’s degree in Business, Aviation Management, or a related field.
- 2 years of experience in sales, customer service, or account management.
- Excellent communication, negotiation, and interpersonal skills.
- Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
- Ability to learn proprietary software and manage CRM data effectively.
- Self-motivated and goal-oriented, with a passion for providing exceptional customer experiences.
Even better if you have one or more of the following:
- Aviation or aerospace industry experience.
- Experience working with ERP or CRM systems such as Quantum or Salesforce.
- Bachelor’s degree in Business, Sales, or a related field.
- Proven record of achieving or exceeding sales goals.
Reasons you will love working for an FCAH brand…
- Competitive pay.
- Healthcare, including medical, dental, and vision, life insurance, and LTD.
- A collaborative and supportive team environment.
- Paid PTO and Holidays.
- Career Advancement Opportunities.
- 401(k) retirement plan with match and profit sharing.