What are the responsibilities and job description for the Collections Specialist position at First Citizens' Federal Credit Union?
Who We Need We?re looking for someone with positive vibes, and a
willingness to help others. A team player with an innovative mindset,
who likes to think outside the box. Who We Are First Citizens? is
committed to providing team members with the ability to create their own
unique journey while feeling supported and empowered to be their best
authentic self. Our core values Do What\'s Right, Get Better Every Day &
Support & Improve Our Community are important to us. If you?re looking
to make a difference and be part of something bigger, this may just be
the place for you! Qualifications What You?ll Do Our Portfolio
Specialist support and educate customers and the community on how to
better manage their financial resources to bring their accounts current
through a variety of collections functions. Responsible for contacting
and collaborating with customers in situations of delinquency to obtain
payment, prevent negative credit impact, reduce loss opportunities, and
stabilize any portfolio deterioration. What We Require This role
requires six months of customer service experience - the rest we can
figure out together. We believe training and learning are always
possible when you have a can-do attitude. All we ask is that you have
the want to help others and our community. What We Offer: Supportive &
Collaborative Work Environment Opportunities for Learning & Development
Continuing Education & Tuition Assistance Employee Assistance Program
Work-Life Balance 401K Program (Fully Vested - 5% Company Match)
Volunteer Time Off Health Insurance
willingness to help others. A team player with an innovative mindset,
who likes to think outside the box. Who We Are First Citizens? is
committed to providing team members with the ability to create their own
unique journey while feeling supported and empowered to be their best
authentic self. Our core values Do What\'s Right, Get Better Every Day &
Support & Improve Our Community are important to us. If you?re looking
to make a difference and be part of something bigger, this may just be
the place for you! Qualifications What You?ll Do Our Portfolio
Specialist support and educate customers and the community on how to
better manage their financial resources to bring their accounts current
through a variety of collections functions. Responsible for contacting
and collaborating with customers in situations of delinquency to obtain
payment, prevent negative credit impact, reduce loss opportunities, and
stabilize any portfolio deterioration. What We Require This role
requires six months of customer service experience - the rest we can
figure out together. We believe training and learning are always
possible when you have a can-do attitude. All we ask is that you have
the want to help others and our community. What We Offer: Supportive &
Collaborative Work Environment Opportunities for Learning & Development
Continuing Education & Tuition Assistance Employee Assistance Program
Work-Life Balance 401K Program (Fully Vested - 5% Company Match)
Volunteer Time Off Health Insurance
