What are the responsibilities and job description for the Customer Service Professional position at First Choice Pharmacy?
Job Overview
We are seeking a dynamic and enthusiastic Customer Service Professional to join our team! In this role, you will be the frontline ambassador for our company, delivering exceptional support and solutions to our valued clients. Your energetic approach and strong communication skills will help foster positive relationships, resolve inquiries efficiently, and ensure customer satisfaction at every touchpoint. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a meaningful impact on our customers’ experience.
Duties
- Provide outstanding customer support via phone, email, and chat channels, ensuring timely and accurate responses to inquiries
- Assist clients with product or service information, troubleshooting issues, and resolving complaints with professionalism and empathy
- Conduct outbound calling campaigns to follow up on customer requests or gather feedback to improve service quality
- Manage data entry tasks accurately using Microsoft Office tools, maintaining detailed records of customer interactions and transactions
- Handle cash transactions and process payments securely when necessary
- Maintain excellent phone etiquette and communication skills to build rapport with clients from diverse backgrounds
- Collaborate with team members to identify opportunities for upselling or cross-selling relevant products or services
Requirements
- Fluency in English; bilingual abilities are highly desirable to serve a diverse client base
- Prior experience in call center environments or customer support roles is preferred
- Strong organizational skills with the ability to multitask efficiently in a fast-paced setting
- Proficiency in Microsoft Office applications (Word, Excel, Outlook) and general computer skills
- Exceptional communication skills—both written and verbal—along with active listening abilities
- Technical proficiency to navigate CRM systems, data entry platforms, and other support tools
- Demonstrated problem-solving skills to address customer concerns effectively and professionally
- Experience with outbound calling, cash handling, and phone communication etiquette is a plus
Join us as a Customer Service Professional and become an integral part of a vibrant team dedicated to delivering exceptional client experiences. We value energetic individuals who thrive on helping others and are eager to grow their careers in customer support. This paid position offers the chance to develop valuable skills while making a real difference for our customers every day!
Pay: $17.00 - $20.00 per hour
Benefits:
- On-the-job training
- Paid time off
Work Location: In person
Salary : $17 - $20