Customer Service Coordinator

Job Overview

We are looking for a detail-oriented and customer-focused Customer Service Coordinator to join our team. In this role, you will serve as a key point of contact for customers, helping resolve inquiries, coordinating service requests, and ensuring a smooth and positive customer experience. really-style postings for this role commonly emphasize scheduling, service updates, work-order tracking, data reporting, and strong attention to detail.

Responsibilities

• Respond to customer inquiries by phone, email, or chat in a timely and professional manner.
• Coordinate scheduling, service updates, and follow-up communications.
• Track service requests and work orders from start to finish.
• Maintain accurate customer records and internal documentation.
• Work with internal teams to resolve issues and escalate concerns when needed.
• Prepare reports and updates on customer activity and service performance.
• Support administrative tasks as needed to keep operations running smoothly.

Qualifications

• 2 years of customer service or administrative support experience.
• Strong communication and problem-solving skills.
• Excellent organization, attention to detail, and multitasking ability.
• Comfortable using CRM systems, Microsoft Office, and scheduling tools.
• Ability to work well with customers and internal teams.
• High school diploma or equivalent required; associate degree preferred.

Preferred Skills

• Experience with work-order tracking or service coordination.
• Familiarity with reporting and data entry.
• Bilingual skills, if relevant to your customer base

Join us to be part of a vibrant team dedicated to delivering outstanding client experiences through innovative solutions! Your energy, expertise, and commitment will help shape the future of our customer service excellence.

Pay: From $23.50 per hour

Benefits:

• 401(k)
• Employee assistance program
• Flexible schedule
• Paid time off
• Professional development assistance

Work Location: In person

Salary : $24