What are the responsibilities and job description for the AVP of Digital Experience position at First Capital Federal Credit Union?
First Capital Federal Credit Union is searching for an AVP of Digital Experience to champion our digital services and Contact Center. Are you a digital‑first leader who thrives at the intersection of strategy, innovation, and member experience, then you may have found your calling with us.
As the AVP of Digital Experience, you’ll help shape the digital landscape of First Capital. You’ll lead our Contact Center and all digital channels, including mobile banking, online branch, chat, online account opening, online loan applications, and emerging digital products. Your mission: build seamless, intuitive, and engaging experiences that strengthen member relationships and drive organizational growth.
If you’re energized by building exceptional digital experiences and leading teams that make a real impact, we want to meet you. Please apply with your resume and cover letter today!
Specifications
• Bachelor’s degree is preferred; however, a combination of education and experience is acceptable.
• Minimum 3 years of management experience with Contact Centers or Customer Service.
• Minimum 3 years of experience in digital services.
• Ability to effectively manage and complete multiple projects, meet production goals, and deadlines.
• Ability to lead and manage a team in achieving organizational goals
• Highly organized, self-motivated, customer experience focused and able to proactively work independently as well as within a team.
• Knowledge of key payment systems including ACH, ATM, crypto, debit and credit cards is a plus.
• Ability to communicate and present effectively to all levels of the organization, including Senior Management
• Demonstrate the ability to prioritize work assignments and handle multiple priorities.
Why First Capital?
At First Capital, we’re committed to empowering our members and strengthening our community. You’ll join a collaborative leadership team, influence organization‑wide strategy, and shape the digital future of our growing credit union.
We offer a very competitive salary and benefits package including medical, dental, vision, and 401k benefits, including paid vacation and paid holidays.