What are the responsibilities and job description for the Sales Engineer Tier 2 / Tier 3 (IT Managed Services) position at First Call?
Location: Missoula, MT (Hybrid: Office, Remote, and Client Sites)
Employment Type: Full-Time, Salaried
Compensation: Base Salary Commission ($71,000–$87,000)
Benefits: Health, Dental, Vision, 401(k), Paid Time Off, Professional Development Opportunities
Flexibility: Hybrid work environment (office, remote, and client sites)
Travel/License Required: Yes
Work Schedule: 8am–5pm (M–F)
About Us
At First Call Computer Solutions, we work with Montana businesses, non-profits, towns, and schools that want to grow and modernize while keeping their Montana lifestyle intact.
At First Call, you’ll find a place to grow, contribute, and be yourself while helping Montana organizations operate better, protect what matters, and thrive in an ever-changing world.
We’re not your average MSP. We do IT (and so much more), including Cybersecurity, Compliance, Digital Marketing, AI, and Unified Communications.
Relationships are the most important outcome at First Call. We embrace uncommon levels of connection with the people we serve and the folks we work with.
The Role
As a Sales Engineer, you’ll be a key technical member of the Sales Team, bringing expertise into every stage of the sales process. You’ll design smart, practical, and profitable technology solutions that solve client challenges while maintaining company standards and margins.
You’ll collaborate with vCIOs, vCISOs, TAMs, the CTO, Project Managers, Vendors, and Professional Services Engineers to turn client requirements into clear, deliverable solutions.
This is a hands-on, client-facing role where precision, communication, and teamwork are essential.
What You’ll Do
Tier 2 – Core Infrastructure Solutions
Focus: Solution design vendor coordination, balancing fit, standards, and margin.
Examples: Switching, wireless, firewalls (SMB), servers, SAN/NAS, hosted VoIP, M365 migrations, racks/UPS.
Tier 3 – Complex / Strategic Solutions
Focus: Architecture, complex integration, multi-vendor coordination, and strategic discussions.
Examples: Multi-site networks, hybrid/cloud DR/BCP, enterprise UC, advanced security stacks, datacenter buildouts.
Tools You’ll Use
Bachelor’s in Information Technology, Business, or related field preferred
Technical Breadth:
LAN/WAN infrastructure, cloud, security, Microsoft 365, VoIP (depth varies by tier)
Soft Skills:
Strong client communication, consultative selling, collaboration, and vendor management
Certifications:
Cisco, Microsoft, Security a plus
Performance Metrics
Utilization: 80%
Team Quota Performance: Meets or exceeds assigned quota
KPIs:
Solution Quality (Rework <10%)
Gross Margin (Product: 25%, Labor: 50%)
Win Rate
Quote Turnaround Time
Why Join First Call?
Be part of a company redefining what it means to be an MSP
Work in a role that connects strategy, sales, and service to deliver real client impact
Help Montana organizations thrive in a world of technology, compliance, and nonstop change
Grow your technical expertise and career in a company built for the next decade—not the last one
Employment Type: Full-Time, Salaried
Compensation: Base Salary Commission ($71,000–$87,000)
Benefits: Health, Dental, Vision, 401(k), Paid Time Off, Professional Development Opportunities
Flexibility: Hybrid work environment (office, remote, and client sites)
Travel/License Required: Yes
Work Schedule: 8am–5pm (M–F)
About Us
At First Call Computer Solutions, we work with Montana businesses, non-profits, towns, and schools that want to grow and modernize while keeping their Montana lifestyle intact.
At First Call, you’ll find a place to grow, contribute, and be yourself while helping Montana organizations operate better, protect what matters, and thrive in an ever-changing world.
We’re not your average MSP. We do IT (and so much more), including Cybersecurity, Compliance, Digital Marketing, AI, and Unified Communications.
Relationships are the most important outcome at First Call. We embrace uncommon levels of connection with the people we serve and the folks we work with.
The Role
As a Sales Engineer, you’ll be a key technical member of the Sales Team, bringing expertise into every stage of the sales process. You’ll design smart, practical, and profitable technology solutions that solve client challenges while maintaining company standards and margins.
You’ll collaborate with vCIOs, vCISOs, TAMs, the CTO, Project Managers, Vendors, and Professional Services Engineers to turn client requirements into clear, deliverable solutions.
This is a hands-on, client-facing role where precision, communication, and teamwork are essential.
What You’ll Do
- Work as part of the Sales Team to move opportunities forward and present clear, value-driven solutions.
- Design and scope standardized, scalable, and supportable solutions aligned to First Call’s technology standards.
- Balance solution fit, standards, and margin while preparing quotes, proposals, and technical diagrams.
- Coordinate with vendors on pricing, design validation, and SKUs; manage discounts and vendor relationships.
- Use quoting/configuration tools (ConnectWise CPQ, distributor portals) to deliver accurate and timely quotes.
- Leverage AI tools (ChatGPT, Microsoft Copilot) and vendor programs to improve speed and accuracy.
- Document solution designs for delivery hand off and ensure clarity for implementation teams.
- Track requests, quotes, and estimates—ensuring nothing falls through the cracks.
- Maintain awareness of market and technology trends to improve solution design and team performance.
Tier 2 – Core Infrastructure Solutions
Focus: Solution design vendor coordination, balancing fit, standards, and margin.
Examples: Switching, wireless, firewalls (SMB), servers, SAN/NAS, hosted VoIP, M365 migrations, racks/UPS.
Tier 3 – Complex / Strategic Solutions
Focus: Architecture, complex integration, multi-vendor coordination, and strategic discussions.
Examples: Multi-site networks, hybrid/cloud DR/BCP, enterprise UC, advanced security stacks, datacenter buildouts.
Tools You’ll Use
- ConnectWise Manage (PSA), ConnectWise CPQ (Proposals)
- ITGlue, Kaseya (RMM), Vendor platforms
- Lucidchart or Visio for diagrams
- Microsoft 365 Suite & Teams Phone System
- Generative AI tools like ChatGPT and Microsoft Copilot
- Experience (by tier):
- Tier 2: 3–5 years as a Tier 2 Engineer
- Tier 3:3–5 years as a Tier 3 Engineer
- MSP experience strongly preferred
Bachelor’s in Information Technology, Business, or related field preferred
Technical Breadth:
LAN/WAN infrastructure, cloud, security, Microsoft 365, VoIP (depth varies by tier)
Soft Skills:
Strong client communication, consultative selling, collaboration, and vendor management
Certifications:
Cisco, Microsoft, Security a plus
Performance Metrics
Utilization: 80%
Team Quota Performance: Meets or exceeds assigned quota
KPIs:
Solution Quality (Rework <10%)
Gross Margin (Product: 25%, Labor: 50%)
Win Rate
Quote Turnaround Time
Why Join First Call?
Be part of a company redefining what it means to be an MSP
Work in a role that connects strategy, sales, and service to deliver real client impact
Help Montana organizations thrive in a world of technology, compliance, and nonstop change
Grow your technical expertise and career in a company built for the next decade—not the last one
Salary : $71,000 - $87,000