What are the responsibilities and job description for the Banking Support Associate position at First Business Bank?

Join us today as a Banking Support Associate!
First Business Bank is a Top Workplaces USA company, learn more here. At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority — they embody ambition, experience, and client focus. The result is extremely engaged employees who provide unmatched client satisfaction. With comprehensive total rewards to support our team members, a commitment to valuing each other’s differences, and a focus on improving our communities, we are confident you’ll find the experience is your advantage. We’re delighted you’re considering joining us! Work Model: Based out of our Appleton, WI location and onsite Monday-Friday, 8am-5pm. OVERVIEW The Banking Support Associate is a key contributor in servicing the overall banking portfolio. Focusing on client onboarding, managing documentation, executing product setup and maintenance, and related monitoring, this role follows established procedures. This role provides support to Client Services, assisting with client transactions, answering phones, account documentation, and other service-related tasks. Specifically, as a Banking Support Associate you will:

Deliver Exceptional Customer Service – Treasury Management

This role is responsible for delivering a high level of personal service to both internal and external clients by promptly answering phone calls, greeting visitors, and responding to emails. The Associate handles routine Treasury Management tasks and related account maintenance and refers complex issues and banking solutions to Treasury Management Officers (TMO) and Client Relationship Specialists (CRS). Key responsibilities include coordinating new client onboarding and ongoing account maintenance, preparing documentation, and gathering product setup information. The role may also support limited client profiling and proposal preparation (including fee modeling). Additional duties may include supporting account reviews to ensure optimal service delivery.

Prepare New Account and Maintenance Documents with Accuracy

Responsible for opening and closing accounts, processing card applications, and performing routine account maintenance. Monitors key reporting activities to ensure timely and accurate handling across bank offices.

Perform Banking Transactions with Accuracy

Processes routine transactions such as deposits, withdrawals, and payments. Supports cash and card services, maintains accurate balances, and follows established transaction procedures.

Perform Other Duties as Assigned

Assists with scheduling and meeting logistics including preparing materials. May help monitor procedures and attend internal or external meetings and events as needed. The successful candidate should have:

Associate’s degree in business related field or equivalent work experience
Prior cash handling and customer service experience preferred.
Strong organizational and multitasking skills, with the ability to meet strict deadlines
Excellent written and verbal communication skills
Proficiency in Microsoft Office and familiarity with Salesforce or similar CRM systems
Ability to handle confidential information with discretion

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Banking Support Associate

What are the responsibilities and job description for the Banking Support Associate position at First Business Bank?

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