What are the responsibilities and job description for the Account Manager position at First Business Bank?
Join us today as the Account Manager!
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At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority — they embody ambition, experience, and client focus. The result is extremely engaged employees who provide unmatched client satisfaction. With comprehensive total rewards to support our team members, a commitment to valuing each other’s differences, and a focus on improving our communities, we are confident you’ll find the experience is your advantage. We’re delighted you’re considering joining us!
Work Model: Hybrid, two days per week at the Des Plaines office located at 2250 E Devon St.
OVERVIEW:
The Account Manager supports the Accounts Receivable Financing team by assisting with daily client operations, processing routine transactions, and building foundational account management skills. You'll work closely with experienced team members, receive hands-on training, and serve as a primary contact for assigned clients.
Key Responsibilities
1. Account Management Support (30%)
- Process invoice purchases and routine account transactions.
- Review client submissions and supporting documentation for accuracy and completeness.
- Identify and resolve discrepancies related to invoices, debtor information, and documentation.
- Assist with held invoice reviews and follow-up activities.
- Monitor account activity and escalate issues when appropriate.
2. Client Relationship Management (25%)
- Serve as the primary operational contact for assigned clients.
- Communicate funding updates, account activity, and transaction status to clients.
- Assist with reserve requests and document collection.
- Partner with clients and internal teams to resolve issues and ensure timely service.
- Maintain proactive communication throughout approval and resolution processes.
3. Cross-Functional Partnership, Learning & Development (20%)
- Participate in training programs designed to build expertise in factoring and account management.
- Gain exposure to Accounting, Credit, Compliance, Collections, and other areas of the business.
- Collaborate with team members across the department to develop a broad understanding of Accounts Receivable Financing operations.
- Learn to review financial information and identify items requiring escalation.
4. Compliance, Documentation & Record Retention (15%)
- Maintain complete and accurate client records and transaction documentation.
- Follow established policies, procedures, and risk management guidelines.
- Support audit readiness through proper recordkeeping and documentation practices.
- Ensure transactions comply with applicable credit and operational requirements.
5. Other Duties & Team Support (10%)
- Assist with departmental projects and process improvement initiatives.
- Provide support to other Accounts Receivable Financing teams during high-volume periods.
- Help maintain efficient workflows and complete additional responsibilities as assigned
The successful candidate should have:
- Associates Degree or equivalent years of services required
- Two years of experience in client services and/or banking
- Detail orientated with the ability to learn and retain complex policies and procedures.
- Ability to multitask, manage time and priorities in multiple process environments.
- Demonstrated aptitude and curiosity for technology and systems, including emerging tools such as AI; ability to quickly learn, adapt, and leverage digital solutions to drive efficiency and innovation.