Operations Quality & Controls Specialist

First Bankers Trust Company is seeking a detail-oriented Operations Quality & Controls Specialist to support accuracy, compliance, and risk management within deposit operations.

Why Join Our Team?

We offer a competitive benefits package designed to support our employees’ health, financial security, and work-life balance, including:

• Medical, dental, and vision insurance
• Employer-sponsored retirement plan with company match and profit sharing
• Paid time off, paid holidays, and additional leave benefits
• 12 hours of volunteering time off per year to help make a difference in your community
• Life and disability insurance
• Employee wellness and assistance programs
• Professional development and growth opportunities
• Opportunity to participate in special interest groups, such as Young Professionals, or one of our Employee Resource Groups

The Operations Quality & Controls Specialist plays a key role in ensuring the accuracy, quality, and regulatory compliance of deposit account operations. This position focuses on identifying trends, assessing risk, and strengthening controls related to deposit account setup and maintenance activities.

In addition to performing and overseeing quality reviews, this role analyzes recurring issues, partners with internal teams to implement corrective actions, and serves as a senior subject matter expert within Deposit Operations. The role also provides backup support for IRA administration, helping ensure continuity and regulatory compliance.

This position is ideal for a seasoned banking operations professional who enjoys combining hands-on work with analysis, problem-solving, and process improvement.

• Perform and oversee deposit account quality and edit check reviews to ensure accuracy and regulatory compliance
• Analyze exception reports and operational data to identify trends, root causes, and risk exposure
• Recommend and support corrective actions to reduce repeat errors and strengthen preventive controls
• Serve as an escalation point for complex or high-risk deposit account issues
• Partner with internal teams (Operations, Technology, Retail, Digital Banking) on process improvements and system changes
• Support audits and examinations by preparing documentation and explaining quality trends and remediation efforts
• Provide guidance and knowledge sharing to operations staff to improve accuracy and consistency
• Maintain working knowledge of IRA products and regulations and serve as backup to the primary IRA Administrator as needed

• Associate’s degree or equivalent experience required; Bachelor’s degree preferred
• 6–8 years of progressive experience in deposit operations or banking operations
• Strong knowledge of deposit products, account maintenance, and regulatory requirements
• Experience analyzing operational issues and identifying root causes
• Working knowledge of IRA products and regulations, or willingness to develop proficiency
• Strong analytical, problem-solving, and organizational skills
• Ability to exercise sound judgment and work independently
• Effective written and verbal communication skills
• Proficiency with Microsoft Office and operational systems

Our values reflect our culture:  Everyone is Valued, Do The Right Thing, Friendly Family, & Fun, Dream Big/Act Small, Accountability, Innovation

When you choose to become a part of the team at First Bankers, you are getting more than a job. What comes along with the daily work is making a difference in other people's lives, working closely with teammates who are people you enjoy, contributing to a bigger picture, balancing work and home commitments, and developing yourself and your career.  If that sounds like a good deal to you, apply for a position today.

Work Environment

This position typically works in a professional office setting. While performing the duties of this Job, the employee is regularly required to stand, move from one point to another, and use hands to manipulate, handle, or feel. The employee is frequently required to reach with hands and arms, speak, and hear. The employee will occasionally sit, stoop, lift, kneel, or crouch in the course of completing their job. The employee must occasionally lift and/or move up to 25 pounds. 

The salary range provided in this job posting represents what the company reasonably expects to pay for the position based on the minimum qualification requirements included at the time of posting. Actual compensation may vary based on factors including, but not limited to, individual experience, education, and skill level.

First Bankers Trust Company is an equal opportunity employer and supports diversity in the workplace. Qualified applications will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our HR team will reach out to the applicants who meet the qualifications and are most closely aligned with the requirements of the position.

Salary : $21 - $26