What are the responsibilities and job description for the Deposit Operations Specialist position at First Bank-MO?
About this Role
This position exists to categorize an experienced processor in Deposit Operations who is responsible for functions within any of the following areas including ACH, Wire Transfer, Bookkeeping, Account Services, Commercial Analysis, Unclaimed Property, Electronic Banking, Reconciliations, Resolution, Research or IRA processing. Duties may include responsibilities of an experienced employee in any of the above areas or advanced knowledge in one or more areas.
In this Role You Will
ACH
Perform multiple functions such as: originating and receive ACH files, ACH Disputes, Balancing and handling escalated and more complex ACH issues and transactions.
Wire Transfer
Perform multiple functions such as: creating and reviewing outgoing wire instructions through multiple channels, monitor and review incoming wires, balancing, wire investigations and provide support and information to internal and external customers on routine matters.
Account Services
Perform multiple functions such as: Account maintenance, CIF maintenance, Missing TIN monitoring, Excessive Money Market/Savings monitoring and branch assistance.
Bookkeeping
Perform multiple functions such as: Chargebacks, non-post items, Stop Payments, Posting Transfer Request processing and balancing.
IRA Processing
Performs all functions related to IRA processing including IRS tax forms corrections, Required Minimum Distributions and all First Form IRA distribution forms. Receive phone calls from internal and external clients regarding a wide variety of IRA RMD and Federal Withholding questions as well as problems or requests that pertain to IRA functions performed by Account Services.
XAA Processing
Maintain Commercial Account Analysis software with customer information provided from requests submitted to the First Forms database. Requires accurate interpretation of all requests and accurate entry into the software. Also includes balancing, running and updating queries and complete all monthly reposting of charges and volumes.
Handles telephone calls from branches and business units, regarding a wide variety of questions and any issues that may have occurred.
Unclaimed Property
Performs all functions related to property that needs to be escheated based on state requirements.
Cash Orders
Validate Brinks cash orders for branches and ATMs
Electronic Banking
Process Reg E Debit Card claims and research
Gift Card fulfillment
ACD and email support and service to branches and CCC
Research/Adjustments
Process check adjustments
Process research requests
Process verifications of deposits and loans
Positive Pay scrub
Reconciliations/Resolution
Reconcile 100 general ledger and DDA accounts daily
Qualifications, Competencies and Skills
- High school diploma or general education degree (GED); two years related experience and/or training preferred; or equivalent combination of education and experience.
- In house experience of two years or more in any of the areas mentioned above or advanced knowledge in one or more areas is preferred.
- PC proficiency in Word and Excel; 10-key by touch' is preferred.
- Ability to effectively present information in one-on-one to customers, clients, and other employees of the organization.
- Can add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent.
- Can carry out detailed but uninvolved written or oral instructions.
- Multi-lingual, a plus.
- U.S. Military Veterans are encouraged to apply.