Assistant Branch Manager

SUMMARY:

The position of Assistant Branch Manager is responsible for regularly supporting the Branch Manager; ensures branch operational activities run smoothly and efficiently; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate personnel for new services.  The position of Assistant Branch Manager is required to be completely knowledgeable and skilled in the areas of new accounts, teller, vault, vault teller, safe deposit and branch operations, and is expected to provide leadership, training and support to less experienced tellers and other staff members.

ESSENTIAL FUNCTIONS:

• Provides support to all assigned areas of branch operations where service or assistance is needed.


• Reinforces the application of superior customer service through his or her own example along with appropriate follow through with involved customers and employees.


• Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts.


• Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing.


• Promotes and cross-sells the Bank’s products and services by assisting customers in their selection to meet their needs.


• Establishes proper identification of new customers and determines need and extent of reference investigation.


• Makes decisions regarding the opening of new accounts; assigns account numbers; completes forms requiring customer signature(s); checks credit history; accepts initial deposits; prepares all documents and items pertaining to checking accounts, savings accounts and certificates of deposit for processing.


• May participate in assuring quality control in regards to audits and certifications.


• Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.


• Issues official checks, money orders, traveler’s checks and savings bond applications.


• Performs safe deposit duties by opening accounts, controlling access, assisting customers and processing affiliated reports.


• Performs lead duties including assigning and reviewing work for accuracy and completeness, assisting others in resolving problems, approving transactions within authority levels and training others in branch operations.


• Assists other branch offices is resolving operational inquiries and providing staff support.


• Accepts loan, installment and collection payments.


• Provides effective customer service and assists in resolving problems within given authority.


• Records, files, microfilms, updates information, prepares wire transfers and sorts mail or reports as required.


• Gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.) 


• Answers telephones and directs callers to proper Bank personnel.


• Processes credit reports, credit card orders, address changes, check and deposit slip orders, endorsement stamp orders, ATM deposits, incoming and outgoing collections, incoming and outgoing wires, FICA payments, credit ratings, certifications, change orders and deposit slip corrections.


• May assist in opening and closing the vault daily; prepares and processes incoming and outgoing shipments; and assists in balancing vault currency and coin.


• May prepare and research levies, garnishments and other legal processes.


• Cross-trains less experienced branch personnel.


• Types routine letters, reports and forms.


• Maintains files, copies and faxes documents, and orders and distributes supplies.


• Completes annual compliance courses.


• Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.


• Adheres to all levels of our Service Excellence standards.


• Performs other duties as required.

GENERAL QUALIFICATIONS:

Knowledge & Experience:  These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position.   Individual abilities may result in some deviation from these guidelines.

• High school diploma or general education degree (GED); or the equivalent combination of education and experience.  Work related experience should consist of duties in a business environment.


• Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.


• Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.


• Excellent organizational and time management skills – ability to work with minimal supervision.


• Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.


• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel.

Physical Demands/Work Environment:  Vision, hearing, speech, dexterity, visual concentration.  A valid driver’s license is required.  Must have the ability to stand, walk, sit and use hands and fingers.  Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled.  The environment is a professional office with standard office equipment.

Cognitive Requirements:  Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment.  Must be able to pay close attention to detail and be able to work as a member of a team.  Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations.  Must have the ability to exercise discretion as well as appropriate judgments when necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.