What are the responsibilities and job description for the Assistant Manager position at First Bank?
Company Description
First Bank is a locally-owned and operated community bank that focuses on returning to the basics of exceptional banking. Known for providing a personalized, efficient, and responsive customer experience, we are committed to meeting the unique needs of our community. Our goals include creating a workplace where employees thrive, making a positive impact on the community, and ensuring long-term financial stability for the bank. We prioritize superior customer service, responsible risk management, and delivering competitive returns to our shareholders. Learn more about us and discover your local branch on our website.
Role Description
This is a full-time, on-site role located in Philadelphia, PA, for the position of Assistant Manager. The Assistant Manager will support daily operations, lead and supervise staff, and ensure the delivery of exceptional customer service. Responsibilities include managing banking transactions, overseeing staff schedules, implementing company policies, coordinating with leadership for strategic initiatives, and addressing customer inquiries and complaints. The role also contributes to driving branch performance goals and maintaining compliance with banking regulations.
Qualifications
- Leadership and Team Management: Proven ability to lead, mentor, and manage a team effectively to achieve organizational goals.
- Customer Service and Relationship Management: Expertise in delivering outstanding customer experiences and building positive client relationships.
- Organizational and Planning Skills: Ability to manage schedules, prioritize tasks, and oversee operations to ensure efficiency.
- Knowledge and Compliance: Familiarity with banking regulations, policies, and financial products is essential.
- Communication Skills: Strong written and verbal communication skills to collaborate with staff and address customer needs effectively.
- Problem-Solving and Decision-Making: Competence in resolving customer concerns and making informed decisions under pressure.
- Proficiency in Basic Banking Tools: Basic understanding of financial software and tools used in banking environments.
- Educational Credentials: Bachelor’s degree in Business Administration, Finance, or a related field is preferred.
- Experience: Previous management experience in banking, financial services, or a similar customer-facing role is highly advantageous.