MINIMUM QUALIFICATIONS AND EXPERIENCE

EDUCATION

High school diploma or equivalent.

Additional education or coursework in Human Resources, Business Administration, or a related field preferred.

EXPERIENCE

• Two years of progressively responsible administrative, customer service, or human resources experience preferred, with HR experience strongly preferred.
• Experience with recruitment, onboarding, employee records, or other employee lifecycle processes preferred.
• Experience administering an HRIS or database system preferred; UKG Ready experience a plus.
• Work experience in a retail environment preferred.
• Equivalent combination of education and relevant experience may be considered.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong written, verbal, and interpersonal communication skills.
• Strong organizational skills, attention to detail, and follow-through.
• Ability to manage competing priorities and deadlines.
• Ability to provide responsive, professional, and confidential service.
• Ability to independently administer routine HR processes from initiation through completion.
• Proficiency with Microsoft Office, Google Workspace, HRIS, and database systems.
• Ability to maintain accurate and confidential records and apply established policies and procedures consistently.
• Sound judgment and ability to recognize when guidance or escalation is needed.
• Initiative, accountability, and ownership of high-quality work.
• Ability to remain calm, professional, and solution-focused in sensitive situations.
• Embraces a diverse workforce.

ESSENTIAL FUNCTIONS

Recruitment and Selection

• Owns and administers full-cycle recruitment processes.
• Partners with supervisors to establish recruitment needs, timelines, interview processes, and selection documentation.
• Develops and maintains job postings, recruitment materials, and coordinates advertising.
• Screens candidates and coordinates interviews, reference checks, background checks, and other pre-employment requirements.
• Maintains timely communication with all involved throughout the recruitment process, coordinating next steps and keeping hiring processes moving on schedule.
• Tracks recruitment activity and supports staffing and time-to-fill reporting.
• Identifies opportunities to improve recruitment processes and candidate experience.

Employee Lifecycle

• Administers employee onboarding from offer acceptance through completion.
• Coordinates employee orientation, required documentation, training, benefits, timekeeping, and other onboarding activities.
• Administers employee status and job changes, ensuring related HRIS, payroll, and personnel records are updated accurately and timely.
• Coordinates employee offboarding processes from notice through completion.
• Ensures required documentation, HRIS updates, final pay coordination, benefits notifications, personnel records, and other offboarding requirements are completed timely.
• Coordinates exit processes and communicates applicable next steps and information to departing employees.
• Maintains accurate records of completed offboarding activities and follows up on outstanding items.

HRIS and Records Administration

• Maintains accurate employee information, personnel records, and documentation.
• Processes routine HRIS transactions and employee changes and resolves routine discrepancies.
• Maintains electronic employee documentation and generates routine HR reports.
• Researches routine HRIS questions and escalates technical or configuration issues as appropriate.

Employee and Supervisor Support

• Provides support regarding established HR processes and policies.
• Supports performance management and performance evaluation processes, including tracking deadlines and maintaining documentation.
• Assists with routine employee relations matters and documentation, escalating complex or sensitive matters to the Human Resources Manager.

HR Program Support

• Provides administrative support for benefits, leave, accommodations, safety, workers’ compensation, training, and other HR programs.
• Coordinates assigned communications, documentation, tracking, scheduling, and follow-up for HR programs and employee activities.
• Assists with employee engagement activities, staff surveys, and other employee feedback opportunities.
• Supports maintenance of HR resources, forms, and employee communications.

HR Compliance and General Support

• Develops familiarity with HR policies, procedures, and available resources and, as proficiency grows, serves as an initial point of contact for routine employee and supervisor HR questions.
• Escalates questions or matters requiring additional guidance, interpretation, or judgment to the Human Resources Manager as appropriate.
• Maintains confidentiality and supports HR audits, reporting, compliance activities, and accurate records.
• Identifies discrepancies, process gaps, and opportunities to improve HR processes and brings recommendations to the Human Resources Manager.
• Supports HR projects and other departmental responsibilities as assigned.

Employees are expected to comply with all Company policies, procedures, performance standards, and expectations outlined in the Employee Handbook and other Company communications including but not limited to:

• Staff Performance Standards
• Rules of Conduct
• All other First Alternative Policies

Confidentiality

Because of the highly sensitive nature of the information handled in this position, all job-related information will be held in strict confidence except as authorized by the Human Resources Manager or General Manager, or as otherwise legally required.

PHYSICAL DEMAND

The physical effort typically applied in this job includes (all applicable boxes are checked):

ATTENDANCE - Regular and reliable attendance is required. Work schedules may vary based on departmental and organizational needs. Occasional evening or weekend work may be required.