Dispatcher/Scheduler

First Aid and Safety Patrol of Lebanon is a private, non-profit EMS agency providing emergency medical care and non-emergency transportation to the surrounding communities. We are currently seeking a full-time Dispatcher/Scheduler for our busy Logistics Center.

Schedule is a Platoon Rotation; 0700-1900 hours. Weekends and Holidays are required.

Training with the Logistics Supervisor will be dayshift hours. The training/probationary period pay rate is $19.50per hour. This increases to $21.50 per hour once cleared.

Essential Job Functions:

· Answering all in-coming phone calls on the transport extension and be able assist customers with scheduling a transport.

· Obtain all necessary information to safely, efficiently, and appropriately arrange for patient transport.

· Data entry specific to non-emergency and emergency activity and to assure PCR compliance.

· Monitoring incoming faxes and incoming calls and triage them for transport requests or direct them to the appropriate department.

· Timely dispatch of appropriate units to facilitate non-emergency transports.

. Maintain continued proficiency in insurance and billing practices that may change frequently.

. Obtain pre-authorizations and billing information, as well as communicate the documentation required for non-emergency transports such as physician certification statements, payer of last resort, and advanced beneficiary notice.

. Tracking of all in-service emergency and non-emergency units to assure adequate utilization of system status management with direction from the Logistics Center Supervisor.

. Monitor multiple radios for emergency and non-emergency communications and be able to assist units with their requests.

Requirements:

1. Possess excellent customer service qualities while dealing with customers / clients on the phone or face to face.

2. Must be able to maintain composure during high stress situations which includes the ability to maintain a positive attitude.

3. Proficient typing skills and be able to type a minimum of 60 words per minute.

4. Proof of Vaccination against Influenza and Covid-19 (exemption paperwork available upon request)

5. ChildLine Clearance

Work Remotely - NO

Job Type: Full-time

Pay: From $19.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Are you able to work the schedule for this position?: Platoon Rotation 0700-1900 hours; Week 1: Monday, Tuesday, Friday Saturday & Week 2: Sunday, Wednesday, Thursday. Including Holidays

Experience:

• Dispatching: 1 year (Preferred)

Ability to Commute:

• Lebanon, PA 17042 (Required)

Work Location: In person

Salary : $20 - $22