CLAS Specialist

Provides operational and technical support for the Cultural Linguistic Access Services (CLAS) program. Coordinates language access support for  agency programs and meetings, including arranging interpretation and translation services with staff and vendors. Tracks CLAS service usage, expenses, and evaluation data and supports efforts to promote cultural and linguistic equity across the agency. 

• Coordinate interpretation and translation services for agency programs, meetings, and events. 
• Track service use, vendors, budgets, invoices, contracts, and interpretation equipment. 
• Support CLAS procedures, workflows, training materials, and budget planning in collaboration with the CLAS leadership and Finance. 
• Work with internal departments to integrate CLAS services across agency programs. 
• Provide training, technical support, and troubleshooting for CAS services. 
• Support data tracking, quality improvement, and reporting for program evaluation. 
• Stay current on best practices in language and cultural access.

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. Additional experience and/or education can be substituted to meet typical qualifications. A typical way to obtain the required qualifications would be:  

Three (3) years of increasingly responsible experience in program coordination, vendor management, or administration of similar programs in a public, nonprofit or private organization supplemented by 2 years of college level coursework.  

Additional relevant work experience may be substituted to meet the college coursework/training standard. 

Additional Requirements  

Travel within Alameda County is necessary to carry out job duties. Some travel outside Alameda County is occasionally required.  

Support agency events in person on nights and weekends. 

Bilingual fluency in Spanish, Cantonese or Mandarin required 

Knowledge of: 

• Program implementation, monitoring, and evaluation practices.  
• Cultural responsiveness and language access best practices. 
• Community outreach and engagement strategies.  
• Basic budgeting and financial tracking including invoices and contracts. 
• Research, surveys, data collection and basic data analysis.  
• Program operations mission, scope, and priorities.  
• Socioeconomic, demographic, and environmental factors affecting program participants.  
• Recordkeeping and document preparation, including reports, and correspondence.  
• Teamwork and group collaboration techniques.  
• Relevant federal, state, and local laws, regulations, best practices and industry standards.  
• Agency and required safety rules and protocols.  
• Customer service skills for working with the public, vendors, contractors, and staff.  
• Written English skills, including grammar and composition.  
• Use of modern equipment, computers and software tools.  

Ability to:  

• Assist with developing and implementing program goals, policies, procedures, and work standards.  
• Communicate clearly, effectively and concisely, both verbally and in writing  
• Communicate effectively across cultural and language differences. 
• Understand, follow and apply relevant Federal, State, local and Agency policies, procedures, and regulations.  
• Coordinate multiple service requests with accuracy and responsiveness. 
• Collect, analyze, summarize, and present data effectively.  
• Support contract administration, expenditures, and program budget tracking.  
• Adapt to changing priorities in a fast-paced, equity-focused environment. 
• Demonstrate initiative, cultural humility, and commitment to inclusive practices. 
• Maintain organized filing, recordkeeping, and tracking systems.  
• Analyze programs and services and recommend improvements aligned with program goals.  
• Prepare clear, concise correspondence and documentation.  
• Use sound judgment initiative and professionalism within established guidelines.  
• Organize work independently, set priorities, meet deadlines, and follow-up on tasks.  
• Build and  maintain effective working relationships.  
• Use computer systems, software applications and office equipment to complete work tasks. 

Please note:

• We are currently working a hybrid 2 day per week in-office schedule and employees also come to the office to attend meetings and as requested.
• All First 5 employees must live and work in California.
• The salary range for this position is $85,000 to $123,000 and as an independent government agency, the posted salary is the set salary range for this position. We cannot offer salaries above this posted range.
• We conduct reference and background checks for all potential employees. 

About First 5 Alameda County

First 5 Alameda County believes every child in Alameda County should have optimal health, development, and well-being to reach their greatest potential. Through innovative programs and policy advocacy, we help provide children and their families access to resources that support their first five years of development.

Join our mission-driven team that in partnership with the community, supports a county-wide continuous prevention and early intervention system that promotes optimal health and development, narrows disparities, and improves peak years of child development.

First 5 Alameda County Benefits

We offer a comprehensive benefits package with health care options to meet the diverse needs of our employees and their families. These benefits include but are not limited to Medical, Dental, & Vision Coverage, $1,500 credit per year to spend on benefits, Health and Dependent Care Flexible Spending Accounts (FSAs), Employer Paid & Voluntary Life & AD&D Insurance, Long-Term Disability Insurance, Retirement Plans including the ACERA Pension Plan, Commuter Benefits, Employee Assistance Plan and more.

We also offer paid vacation, paid time off and sick time. We have 17 paid holidays including the week between Christmas Day and New Year's Day as paid time off.

Salary : $85,000 - $123,000