What are the responsibilities and job description for the Field Technician position at Fireside?
Fireside Hearth and Home (FHH) is looking to add a Field Technician in Savannah, GA.
Fireside Hearth & Home is the world’s largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary of Hearth & Home Technologies – the largest manufacturer of fireplace products and an HNI Corporation operating company. Fireside is a team of 400 hearth experts located across 6 regions, 12 states and 29 branches across the USA. Check us out at www.fireside.com.
We are currently seeking a Service Technician to provide professional in-home service calls on fireplaces, inserts, stoves, and facings.
Responsibilities:
- Conduct job-site assessments to determine if there are any safety hazards that might hinder access to the house or the assigned room for the installation.
- Perform installations of gas (direct vents, up & out vents), wood (venting) and electric fireplaces and facings which include marble, slate, granite and mantles as well as insulation materials according to company safety and installation standards, manufacturer's specification and local building codes
- Use diagnostic tools to diagnose and repair fireplace components to resolve operating problems according to manufacturer’s specifications (including and not limited to ignition systems, gas pressures, venting, mechanical, and house pressure).
- Initiate fireplace startups and perform homeowner orientations.
- Learn Fireside’s product line to sell after-market service parts, products, and accessories to consumers.
- Performs duties in the warehouse such as checking in and out of subcontractor and member installers, storing new product and unused products to the proper place in the warehouse
- Previews jobsites to ensure the jobsite is ready and communicate any issues with the customers and members as necessary
- Effectively communicate with customers to ensure services are completed and meet quality standards.
- Follow all company Safety standards and procedures.
Qualifications
- No experience installing or servicing fireplaces required – you will work with an experienced technician to learn on the job.
- Candidates must have experience working with hand and power tools, be mechanically inclined, and possess excellent customer service skills.
- Must have the ability to problem solve
- HVAC or electrical knowledge is a plus.
- Candidates must be able to lift 50 lbs.
- High School Diploma or equivalent.
- You must be 18 years of age, have a valid driver's license and meet our driving standards.
- Tablet/Computer experience.
What is in it for you?
- Competitive compensation with opportunities for growth
- Medical, Dental, Vision Insurance
- 401k match
- Cash Profit Sharing (after one year of employment)
- Discounted Stock Purchase Plan
- Paid Time Off
- Paid Holidays
- Tuition Assistance
- This position offers an opportunity for new experiences, development, and future career opportunities within HNI Corporation.
About Hearth & Home Technologies
Hearth & Home Technologies is a part of the Residential Building Products segment of HNI Corporation (NYSE: HNI). We are the world’s leading manufacturer and marketer of hearth products, which include a full array of gas, electric, wood, and pellet-burning fireplaces, inserts, stoves, facing and accessories.
Since 1951, Fireside Hearth & Home has been making the fireplace selection and installation process easy by offering the best sales and service experience possible. We are fireplace experts focused on the latest trends, technologies, and brands to offer you the best solutions. Apply today!