What are the responsibilities and job description for the Office Assistant position at Firemaster?
Office Assistant / Receptionist
Firemaster is looking for a friendly, dependable, and organized Office Assistant / Receptionist to join our team.
We are not necessarily looking for someone with years of office experience. We are willing to train the right person. What matters most to us is finding someone who is dependable, friendly, organized, and willing to learn.
Dependability is extremely important for this position. We need someone we can count on to show up on time, be ready to work, and consistently be there when scheduled. Weekend availability is required, particularly during our busy season.
What You'll Be Doing
- Answering incoming phone calls in a friendly and professional manner
- Taking accurate messages and directing calls appropriately
- Filing paperwork and keeping office records organized
- Writing handwritten thank-you cards and other customer correspondence
- Creating and updating customer cards/files on the computer
- Performing basic data entry and computer work
- Helping organize paperwork, mail, and office supplies
- Assisting with scheduling and other general office duties
- Helping keep the office running smoothly during busy periods
- Learning and using basic AI tools when helpful for everyday office tasks
The Person We're Looking For
We're especially interested in someone who:
- Is dependable and has a strong attendance record
- Shows up on time and can be counted on when scheduled
- Has neat, easy-to-read handwriting
- Has a pleasant, friendly, and professional speaking voice
- Is comfortable answering phones and speaking with customers
- Can stay calm, friendly, and organized when the office gets busy
- Pays attention to details and takes pride in doing things correctly
- Has basic computer skills
- Has good spelling and written communication skills
- Is comfortable learning new programs and technology
- Is willing to learn and take on different responsibilities
- Can work independently once trained
- Has weekend availability
- Basic familiarity with AI tools such as ChatGPT is a plus
Experience
Previous office, receptionist, administrative, or customer service experience is helpful, but it is not required.
You don't have to know our business—we can teach you that. We're more interested in finding the right person.
Our office can become fast-paced during the summer. We need someone who can handle several things happening at once while continuing to provide friendly, professional service to our customers.
What Matters Most to Us
Reliability, attitude, and willingness to learn matter more to us than having the perfect resume.
We're looking for someone who wants to be part of the team, takes their responsibilities seriously, and understands that other people are counting on them to be there.
If you're dependable, enjoy helping people, like keeping things organized, and are interested in learning, we'd like to hear from you.
To Apply:
Please submit your resume through Indeed. A short note introducing yourself and telling us why you think you would be a good fit is encouraged.
Pay: $14.00 - $18.40 per hour
Expected hours: 20.0 – 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Application Question(s):
- Are you able to work weekends as part of your normal schedule?
Work Location: In person
Salary : $14 - $18