What are the responsibilities and job description for the Crew Member position at Firehouse Subs?
Responsive recruiter
Benefits
At Firehouse Subs, we don’t just make hot, hearty sandwiches — we serve our communities with pride, passion, and purpose. As a Crew Member, you’ll be on the front lines of creating a great guest experience, from welcoming customers and preparing delicious subs to keeping our restaurant clean and upbeat.
What You’ll Do
We’re a mission-driven brand with 20 locations under one passionate ownership group — and we’re growing! Our team is tight-knit, enthusiastic, and committed to great food, great service, and great people.
If you’re energetic, dependable, and love working with people, you’ll feel right at home here.
Firehouse Subs® is a restaurant chain with a passion for hearty and flavorful food, heartfelt service and public safety. Founded in Jacksonville, Florida in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen, Firehouse Subs is a brand built on decades of fire and police service, hot and hearty subs piled high with the highest quality meats and cheeses, and its commitment to saving lives through the establishment of the non-profit Firehouse Subs Public Safety Foundation®.
The founders are the real deal, the food is their creation and the brand is a family of franchise operators who share their same passion for generously serving food and community. For the third consecutive year, based on recent Technomic Insight consumer data, Firehouse Subs was named the No.1 brand in the restaurant industry that "Supports Local Community Activities." This year, Firehouse of America and Firehouse Subs suppliers will together donate a portion of purchases at Firehouse Subs locations to the Firehouse Subs Public Safety Foundation for the purchase of lifesaving equipment, with a minimum donation of $1 million.
Our mission is to carry on our commitment to and passion for:
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Flexible schedule
- Free uniforms
- Health insurance
- Paid time off
- Training & development
- Vision insurance
At Firehouse Subs, we don’t just make hot, hearty sandwiches — we serve our communities with pride, passion, and purpose. As a Crew Member, you’ll be on the front lines of creating a great guest experience, from welcoming customers and preparing delicious subs to keeping our restaurant clean and upbeat.
What You’ll Do
- Greet guests with energy and a positive attitude
- Take orders accurately and process payments
- Prepare our fresh, made-to-order subs with care and attention
- Maintain cleanliness and organization of your work area
- Follow safety and food handling procedures
- Work as a team to ensure great service and fast execution
- Excellent customer service and communication skills
- Positive, professional appearance and attitude
- Ability to work on your feet for extended periods (up to 13 hrs)
- Able to lift up to 50 lbs
- Previous food industry or quick-service experience is a plus
- 💵 Tips Employee Discounts Free Meals
- 🗓️ Flexible Schedules
- 🦷 Health Benefits – Medical, Dental, Vision, Prescription, Life Insurance
- 💰 401(k) with Employer Match Profit Sharing
- 🎉 Fun, supportive team environment
- 👏 Referral Bonuses
We’re a mission-driven brand with 20 locations under one passionate ownership group — and we’re growing! Our team is tight-knit, enthusiastic, and committed to great food, great service, and great people.
If you’re energetic, dependable, and love working with people, you’ll feel right at home here.
Firehouse Subs® is a restaurant chain with a passion for hearty and flavorful food, heartfelt service and public safety. Founded in Jacksonville, Florida in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen, Firehouse Subs is a brand built on decades of fire and police service, hot and hearty subs piled high with the highest quality meats and cheeses, and its commitment to saving lives through the establishment of the non-profit Firehouse Subs Public Safety Foundation®.
The founders are the real deal, the food is their creation and the brand is a family of franchise operators who share their same passion for generously serving food and community. For the third consecutive year, based on recent Technomic Insight consumer data, Firehouse Subs was named the No.1 brand in the restaurant industry that "Supports Local Community Activities." This year, Firehouse of America and Firehouse Subs suppliers will together donate a portion of purchases at Firehouse Subs locations to the Firehouse Subs Public Safety Foundation for the purchase of lifesaving equipment, with a minimum donation of $1 million.
Our mission is to carry on our commitment to and passion for:
- Hearty and Flavorful Food
- Heartfelt Service, and
- Public Safety