Box Office Associate/House Manager- Part Time

The mission of the Firehouse Center for the Arts is to enrich and entertain all segments of the Greater Newburyport region by providing high quality visual and performing arts experiences. We are looking to add a House Manager to our team who is passionate about the arts and the patron-centric experience.

Scope and Function

We are seeking a passionate and dynamic part-time Box Office Associate/House Manager to join our team. This position is essential in supporting the smooth operation of hundreds of performances and events at The Firehouse Center for the Arts. The Box Office Associate role is a key member of the Firehouse Team ensuring exceptional customer service. The House Manager role will serve as a key liaison between patrons, performers, and staff, ensuring that every event is executed with excellence and that our audience has a welcoming and enjoyable experience. The essence of this role is strong customer service and ensuring customer satisfaction with their experience.

Responsibilities Include:

Box Office Associate

• Handling ticket sales during regular business hours and during performances. Primarily via phone or in person. The position also involves responding to emails.
• Seeking to provide the highest level of customer service to our patrons and the public.
• Receiving and signing for deliveries and ensuring items are placed in the proper location.
• Keeping the main lobby area clean which may involve sweeping or mopping as needed.
• Assisting with ticketing, will-call, and entrance logistics before and during events.

House Manager

• Overseeing front-of-house operations during performances and events, ensuring a welcoming atmosphere for all patrons.
• Supervising and leading a team of ushers and volunteers, providing guidance, training, and support to ensure excellent customer service.
• Coordinating with production teams, technical staff, and event managers to ensure the seamless flow of each performance or event.
• Handling patron inquiries, concerns, and feedback with professionalism, ensuring a positive patron experience.
• Ensure compliance with safety and accessibility standards for the venue.
• Manage crowd control, seating arrangements, and emergency protocols.
• Collaborate with staff to maintain the venue’s cleanliness and organization before, during, and after events.
• Act as the main point of contact for patrons, staff, and performers during events, troubleshooting any issues that may arise.
• Ensure the security of the venue and its patrons, especially in case of emergencies.

Qualifications:

• A passion for the arts and creating exceptional patron experiences.
• Previous experience in customer service, hospitality, or arts management (experience in a theater or arts venue is a plus).
• Excellent communication and interpersonal skills, with the ability to work well under pressure and resolve issues effectively.
• The ability to learn new computer programs with training provided.
• Proficiency in Microsoft Office Suite and Google Suite preferred.
• Strong leadership skills, with the ability to manage and motivate a team of ushers and volunteers.
• Ability to multi-task and work in a fast-paced environment.
• Knowledge of safety procedures and ability to handle emergency situations.
• Flexibility to work evenings, weekends, and holidays as required by event schedules. The schedule for this position will be varied and irregular.
• A positive, can-do attitude and a commitment to maintaining a welcoming and inclusive environment for all.

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 20 per week

Benefits:

• Paid time off
• Parental leave

Work Location: In person

Salary : $18 - $20