Inside Service Technician

*Inside Service Technician *

*Support the Most Advanced Turfgrass Harvesters in the Industry*

• Location:* Salt Lake City, UT
• Job Type:* Full-Time | Benefits Eligible
• Pay:* $18.00 – $23.00 per hour (DOE)
  
  

*Keep the World’s Best Sod Harvesters Running Strong*

At *FireFly Automatix*, we’re redefining how turfgrass is harvested. Our state-of-the-art automated harvesters are trusted by sod farms across the country and around the world, for their speed, efficiency, and precision. As we continue to grow, we’re looking for a skilled and service-minded *Inside Service Technician* to support our customers and help maintain the performance of this essential equipment.

In this role, you’ll work directly with our sod farming customers—helping troubleshoot issues, answer technical questions, and guide them through service solutions for our advanced harvesting machinery. You'll collaborate with engineers, field service techs, and production teams to keep our machines running in the field and ensure every customer has an outstanding service experience.

_*Bi-Lingual - English and Spanish REQUIRED*_

*What You’ll Do*

• Provide *phone, email, and chat support* to sod farm operators and equipment managers using FireFly’s automated turfgrass harvesters.
• Diagnose and troubleshoot issues related to *mechanical, electrical, hydraulic*, and control systems.
• Accurately document service cases in *Freshdesk* from initial contact to final resolution.
• Collaborate with internal teams—engineering, manufacturing, and field service—to resolve recurring service issues and improve product reliability.
• Stay informed on product updates, system enhancements, and new training material to provide the most up-to-date support.
• Occasionally travel to customer sites for training or on-site support.
• Participate in a rotating *on-call schedule* for after-hours and weekend customer support as needed.
  
  

*What You Bring*

• 1 year of experience working with *mechanical, electrical, or hydraulic systems* in a support, service, or assembly environment (preferred).
• Familiarity with *farm equipment, turf machinery, or commercial-grade mechanical systems* is a strong plus.
• Excellent customer service skills—you stay calm under pressure and genuinely enjoy helping others succeed.
• Ability to read blueprints, electrical schematics, and technical manuals.
• Strong analytical thinking and follow-through to resolve problems fully (root cause analysis).
• Comfortable working independently while collaborating with internal teams.
• *Bilingual in English and Spanish* is a plus.
• Willingness to travel occasionally and support customers in person when needed.
• Why Join FireFly Automatix?*
• Be part of an *industry leader* in turfgrass harvesting technology.
• Contribute directly to *customer satisfaction and equipment performance*.
• Join a *tight-knit, fast-paced, and supportive team* focused on innovation and excellence.
• Receive a comprehensive compensation package including:
• Competitive hourly pay ($18–$23 DOE)
• Full benefits: medical, dental, vision
• Paid time off and holidays
• Opportunities for overtime and travel
• Exposure to cutting-edge agricultural technology
  
  

*Schedule & Work Environment*

• Monday to Friday, 8-hour day shift
• Some overtime and weekend on-call support required
• Travel occasionally for customer visits or training
  
  

*If you're mechanically inclined, service-focused, and ready to grow your career in an exciting tech-driven environment—FireFly Automatix is the place for you.*

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Schedule

• 8 hour shift
• Day shift
  
  

Language

• Spanish (Required)
  
  

Work Location: In person