What are the responsibilities and job description for the PM Dining Room Server position at FIREBRAND?
The Firebrand Hotel Restaurant, is seeking PM Dining Room Servers to work with our food and beverage team.
PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:
The Server is to create the finest experiences for our guest, provide exceptional service and create a connection with our guests with warmth, energy, teamwork, and professionalism.
MAIN DUTIES AND RESPONSIBILITIES:
- Maintains a professional image.
- Maintains professional working relationships.
- Collects payment for food and beverage services.
- Follows company cash handling and accounting procedures.
- Provides exceptional service experience.
- Excellent product knowledge.
- Guides guests in selecting food and beverage terms.
- T.I.P.S. certifications
- Notifies manager of unhappy guests.
- Performs assigned side work duties.
- Assists manager/chefs as directed.
- Takes drink orders at guest greeting, delivers beverages and offers appetizer. Takes entire order, writes down order, and repeats order to guest for clarification.
- Understands proper food storage and sanitation procedures.
SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITY
- POS system competency with Aloha and Open Table.
- Lift 30 pounds. The ability to carry a tray of food and tray with drinks.
- Able to manage unsatisfactory guest experience and notify manager.
- Able to hear guests' order and needs amidst loud background noise.
- Stands during 6-8 hour shift.
- Must be able to multitask under stress.
- Must be organized and remain calm during the shift.
- Needs to have a full knowledge of the lunch and dinner menu as well as the wine list
The Firebrand Hotel, part of Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination.
Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.