What are the responsibilities and job description for the Experienced Collections Specialist- Perry GA position at Fire Protection Services, LLC?
Fire Protection Services is a local company that has been serving Georgia for more than 35 years. Our team members are energetic, creative people with a passion for customer service. Due to our stellar rate of growth and success, we have a demand for an experienced Collections professional who can make an immediate impact on our team and operations.
The ideal candidate’s general skill set includes:
- Knowledge of collections procedures, techniques, laws and regulations
- Productive Work Ethic
- The Desire to Constantly Learn and Improve
- A Customer Service Mindset
- Attention to Detail
- Excellent Problem Solving Skills
- Multitasking Abilities
- Outstanding Verbal and Written Communication Skills
- Superb Organizational Capabilities
- Flexibility
- Persistence, Patience, Professionalism and Positivity!
Specific job responsibilities/skill requirements include:
- Work with the Management team to develop and execute an ongoing Collections program
- Work toward the long-range goal of reducing and keeping the 90 days past due accounts at a maximum of 8% of the Receivables total
- Identify accounts that have proven uncollectable and therefore eligible to be written off
- Serve as the main point of contact for past due Customers
- Negotiate repayment options with Customers
- Establish and maintain a system to easily identify Customers and accounts with unfavorable payment history
- Assist other Team members, including the VAs, with how to monitor, manage and communicate with past due accounts
- Conduct and log at least 40 outbound phone calls per day related to collections efforts
- Follow up with all invoices sent the day prior
- Follow all applicable collections rules and regulations
- Process billing and payments, including the deposit of checks
- Manage vendor portals
- Efficiently use all communication tools as required
- Serve as the team’s subject matter expert regarding collections
What You Will Get
- Competitive Base Salary Plus Bonus Opportunities
- Company Health Insurance and 401k
- Comprehensive Paid Time Off