Fire Alarm Department Manager

Fire Alarm Department Manager

About the Company

At Fire Pros, we are dedicated to providing an unmatched level of customer care and fire safety solutions for businesses throughout west Michigan.

Fire Pros has over 40 years of experience providing complete fire protection services for businesses, hotels, manufacturing, government buildings, restaurants and more. Our number one focus is customer safety-we want to make sure our customer's employees, property, and valuables are safe from the dangers of potential fires. We take pride in our "customer first" reputation and will do whatever it takes to make sure customer's property are protected from fire hazards and that their building meets fire safety codes. We primarily focus on inspections and service of fire protection systems and perform some installations. The best thing about partnering with Fire Pros is that we are our customers' single source solution for all fire protection services. Our experienced fire safety professionals specialize in all aspects of fire protection, including commercial kitchen fire suppression, fire sprinkler systems, fire alarm systems, fire suppression systems, fire extinguishers, emergency lighting and more!

About the Opportunity

Fire Pros is seeking a results-driven Fire Alarm Department Manager to lead our Fire Alarm Division with a strong emphasis on operational excellence, service quality, and strategic growth. This role is responsible for overseeing all aspects of the division, including personnel leadership, customer satisfaction, service delivery, and business development. The ideal candidate will bring a proactive mindset, a passion for continuous improvement, and the ability to foster both technical performance and departmental expansion.

Our Fire Alarm Division primarily inspects, repairs, and services for fire alarm systems, with occasional installation projects. As a service-based organization, we are committed to supporting our customers 24/7 in emergency situations - and we expect the same commitment from our leadership team.

Responsibilities

Quality Leadership

• Ensure all inspections, repairs, and service work meet or exceed NFPA 72 standards and company quality benchmarks
• Promote a culture of accountability, safety, and compliance across the team
• Track and measure technician performance and workmanship, driving improvements through coaching and quality reviews
• Implement and continuously improve service and operational procedures

Operational Oversight

• Profit and Loss responsibility for the Fire Alarm Division
• Oversee efficient technician scheduling and routing to optimize service delivery
• Ensure service documentation is completed accurately, billed timely, and meets company and regulatory requirements
• Maintain a well-managed vehicle fleet that supports quality field operations

Team Development & Leadership

• Hire, train, coach, and retain top-tier technicians and support staff
• Foster a high-performance team environment focused on learning, safety, and reliability
• Provide technical support and mentorship to technicians as needed

Growth & Customer Focus

• Collaborate with the sales team to expand the division's footprint and drive sustainable revenue growth
• Ensure high levels of customer satisfaction through timely, professional, and solution-oriented service
• Identify opportunities to upsell services or add value to customer accounts through quality-driven consultative support

Knowledge, Skills, and Abilities

• Proven leadership experience in fire alarm service operations; prior management experience preferred
• Deep technical knowledge of fire alarm systems including Simplex, Notifier, and Fire-Lite
• NICET 2 and Michigan Fire Alarm Specialty Technician license or equivalent certifications preferred
• Strong understanding of NFPA 72 and inspection standards
• Analytical thinker with problem-solving skills and business acumen
• Exceptional interpersonal and communication skills
• Ability to thrive in a fast-paced, team-oriented environment
• Ability to handle and cope with high-pressure situations
• Ability to make sound decisions under pressure
• Ability to multi-task
• Efficiently prioritize tasks and manage time to meet deadlines
• Must be organized and have attention to detail
• Valid driver's license and clean driving record
• High school diploma required, additional technical training or certifications a plus
• Willingness to support on-call operations when needed

Compensation

• This is a salaried position, and the salary is negotiable depending on candidate experience
• Quarterly and Annual bonus opportunities

Benefits

• 401K with a company match
• Medical, Dental and Vision Insurance
• Company paid Short Term Disability
• Company paid Long Term Disability
• Company paid Life and AD&D insurance
• Pre-tax accounts for health and dependent care
• Aflac
• Vacation and Personal time
• Paid holidays
• Tuition Reimbursement

*Fire Pros LLC is an Equal Employment Opportunity (EEO) employer and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Job Type: Full-time

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