What are the responsibilities and job description for the Associate Customer Service Representative position at Fire Fighter Sales & Service Co.?
Description
Job Title:
Associate Customer Service Representative II
Job Description:
The Associate Customer Service Representative II is responsible for responding to customer inquiries via telephone or email, providing problem resolution in alignment with the organization's service standards.
Key Responsibilities:
- Handle customer inquiries and resolve issues promptly and professionally.
- Analyze customer service needs and communicate effectively with service and technical departments.
- Solve basic customer problems while ensuring a positive customer experience.
- Frequently report to the Customer Service Manager.
Experience Level:
- Level II: 3–5 years of experience in customer service or a related field.