What are the responsibilities and job description for the Maitre D position at Fiola?
Fiola da Fabio Trabocchi Restaurants by James Beard Award Winning and Michelin-Starred Chef Fabio Trabocchi is now hiring Captain/Lead Server for his award-winning restaurant in Washington, DC.
We are seeking experienced and confident people who understand the standards of world class service and hospitality, so if you'd like to be a part of a growing restaurant group and work with some of the city's best hospitality and culinary professionals, we would love to meet you!
Some of our recent awards and accolades for our restaurants include:
- 1 Star, Washington DC Michelin Guide, 2024
- Restaurant Association of Metropolitan Washington's RAMMY Awards Finalist 'Best New Restaurant of the Year' 2018
- James Beard Foundation's 'Best New Restaurant' Semifinalist 2018
- Washingtonian '100 Very Best Restaurants' #3, 2018
- Washington Post, Three Stars, February 7, 2018
- Bloomberg, '17 Most Exciting Restaurants Opening around the World this Fall', September 2017
- 1 Star, Washington DC Michelin Guide, 2018
- 1 Star, Washington DC Michelin Guide, 2017
- James Beard Foundation's 'Outstanding Service Program' Semifinalist 2017
- Washingtonian '100 Very Best Restaurants' 2017
- Restaurant Association of Metropolitan Washington's RAMMY Awards Finalist 'Wine Program of the Year' 2017
Essential Duties and Responsibilities:
- Actively participates in all training programs and consistently meets training expectations.
- Maintains constant communication with team members while on duty.
- Consistently provides guests with a warm welcome.
- Anticipates and accommodates guest needs throughout service.
- Notes and communicates guest preferences, special requests and arrangements for special occasions, such as birthdays and anniversaries.
- Attends to basic guest inquiries including general restaurant information, directions, lost credit cards, receipt requests, large party reservations, and gift card requests.
- Consistently provides guests with a fond farewell.
- Conducts daily inspections of the Host-stand.
- Maintains cleanliness and organization at the restaurant entrance and Host-stand.
- Ensures tables are laid out and set-up according to daily floor plans.
- Monitors guest waiting times and checks in on waiting guests.
- Seats guests in the dining room.
- Communicates guest preferences, and table-specific details to relevant team members.
- Monitors tables and marking dining statuses on Tock.
- Updates guest notes and preferences.
- Handles any guest requests or complaints within reason or referring guests to Managers on duty if and when necessary.
- Facilitates guest car-services and coat-services when necessary.
- Conducts all required Opening, Side-Work, Hand-Over and Closing Duties as outlined by Fabio Trabocchi Restaurants and management.
- Consistently maintains Grooming Standards.
- Maintains Restaurant knowledge and information, including menu, staff, management team, private events, and open house.
- Is always pro-active and identifies potential problems before they arise.
- “Owns” problems when they arise and takes responsibility by finding solutions.
- Performs additional tasks at the direction of management.
Benefits Offered:
- Fabio Trabocchi Restaurants offers full-time employees company subsidized health insurance. A full-time employee must work on average 30 hours per week to qualify for health insurance benefits. Coverage begins on the first of the month after the 60th day of employment. The insurance enrollment period is between 30 and 90 days of employment.
- Company Sponsored 401K
- Top Rated Earnings
- Excellent Training & Development Opportunities
- Complimentary Employee Meals
- Referral Bonuses
Company Culture:
- Thinks like a guest.
- Works as a team.
- Acts like an owner.
Qualifications:
- Excellent guest service skills
- Willingness to learn and grow
- Professional appearance and grooming standards appropriate for a premier fine dining restaurant
- Previous experience with Italian or Spanish restaurants a plus
- Full and part time positions available
Salary : $23
