Technical Support Manager – Window Film & Glass

About the Role

We are seeking an experienced Technical Services Manager to provide technical support for window film and specialty film products.

This is a highly visible, customer-facing position working closely with sales teams, distributors, dealers, installers, and end customers. The ideal candidate will have strong technical knowledge of window film, glass & glazing, or a related industry, along with excellent communication and problem-solving skills.

Key Responsibilities

Technical Support & Customer Service

• Provide technical support to customers, sales teams, distributors, and installers.

• Troubleshoot product, application, installation, and performance issues.

• Provide technical recommendations for product selection and applications.

• Support warranty and glass-breakage-related issues.

• Assist field and sales teams with technical questions.

Technical Programs & Data

• Support energy analysis and window film modeling.

• Work with industry software such as Optics 5, Windows 5, and e-Film.

• Maintain technical specifications and solar-performance data.

• Support LEED and rebate programs.

• Coordinate technical information across databases, websites, and marketing materials.

Product Development & Testing

• Collaborate with R&D and Operations on new product development.

• Support testing for solar control, safety, and security films.

• Develop testing protocols and fabrication samples.

• Assist with technical training programs and installation instructions.

Training & Industry Support

• Develop and deliver technical training for employees, customers, and industry partners.

• Participate in industry technical committees and professional organizations.

• Support continuous improvement, Voice of the Customer, and process-improvement initiatives.

• Travel to customer sites, training locations, and industry events as needed.

Quality & Process Improvement

• Support quality and environmental management systems.

• Develop and improve procedures and work instructions.

• Maintain required technical records and documentation.

• Participate in internal and external audits.

• Identify opportunities for process improvement.

Qualifications

• Bachelor's degree required, preferably in Chemistry, Engineering, or another technical/science-related field.

• 3–5 years of experience in window film, glass & glazing, window manufacturing, or a related industry preferred.

• Strong technical troubleshooting and problem-solving skills.

• Excellent verbal and written communication skills.

• Strong customer-facing and interpersonal skills.

• Self-motivated and able to work independently.

• Comfortable providing technical training and presentations.

• Strong computer skills.

Preferred Experience

• Energy management or building-performance modeling software.

• Window film or glass-performance technologies.

• Adhesives, coatings, laminating, or finishing processes.

• Technical training or public speaking experience.

• Experience working with customers, installers, distributors, or sales teams.

Work Environment

This is a hybrid position, generally requiring 3 days per week onsite in Pinellas Park, FL.