What are the responsibilities and job description for the Technical Service Representative position at Finishworks?
About Us
We are a leading provider of innovative coatings solutions, committed to quality, safety, and customer satisfaction. Our team values collaboration, professional growth, and a diverse, inclusive workplace.
Position Summary
As a Technical Service Representative, you will manage daily service requirements for assigned accounts and territories, ensuring high-quality support and customer satisfaction. This role offers opportunities for professional development and the chance to make a direct impact on our clients’ success.
Responsibilities
- Oversee all service activities for assigned accounts, including on-site product testing, customer training, issue resolution, timely documentation, and process auditing.
- Ensure the quality of coatings and troubleshoot technical problems.
- Stay up to date with product knowledge and industry trends to provide accurate and timely support.
- Report activities and accomplishments to the Director of Strategic Initiatives and other stakeholders as directed.
- Represent the company professionally at trade shows, industry organizations, and company functions.
- Collaborate with team members to escalate and resolve complex technical issues.
Qualifications
- Professional training in a related field or completion of relevant business/professional seminars.
- Excellent facilitation, people, leadership, analytical, organizational, and communication skills.
- Strong color examination skills.
- Proficiency in word processing and spreadsheets.
- Ability to objectively assess performance and address issues constructively.
- Proactive, self-motivated, and confident decision-making abilities.
- Creative problem-solving skills to address business needs and opportunities.
- Ability to travel as required.
- Valid driver’s license.
Physical Demands
- Regularly required to walk, stand, bend, stoop, grasp, handle, talk, and hear.
- Must be able to lift and/or move up to 50 pounds regularly and up to 100 pounds occasionally.
- Frequent bending, squatting, stooping, sitting, walking, lifting, carrying, pushing, pulling, climbing, and kneeling.
- Must be able to travel frequently to customer sites.
Work Environment
- Typical manufacturing environment with moderate solvent odors and normal hazards associated with coatings.
- Duties performed at customer manufacturing facilities, company corporate, lab, and distribution sites.
- Personal protective equipment provided; adherence to HMIS and MSDS guidelines required.
Benefits
- 401(k) with matching
- Dental, health, vision, and life insurance
- Employee assistance program and discounts
- Flexible spending and health savings accounts
- Paid time off and retirement plan
- Tuition reimbursement
Inclusivity
- People with a criminal record are encouraged to apply.
Work Location
- In person
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $50,000 - $60,000